Documentation

When using webmail, you may want to have a signature automatically append to your messages.  These are the instructions for accessing/managing signatures in the Tuxedo Webmail,

To access your signature and set or change it follow these steps as shown in the screenshot below:
	1 - click on Settings on the bottom left
	2 - click on Identities at the top center of the screen.
	3 - click on your email address on the top left

To set when your signature is used, follow these steps as shown in the screenshot below:
	1 - click on Settings on the bottom left
	2 - click on Composing Messages
	3 - set when you want your signature to be used

This documentation only applies if you are using the Normal with Quarantine template for spam filtering.  If you are using other templates, your spam messages will not be quarantined in the spam folder.
To add quarantined senders to your whitelist in Webmail Lite follow these steps:

1) First, click the spam folder to show a list of messages which have been quarantined as spam.

2)  Click the legitimate email to view it.   Above the body of the email, you will see an “Allow Sender” button as in the screenshot below.  Click that button.

That’s it!   The email will automatically be moved from the spam folder and back to your Inbox.  The sender of the email will be added to your personal whitelist, so that sender’s email will never be quarantined or blocked as spam again!

This documentation only applies if you are using the Normal with Quarantine template for spam filtering.  If you are using other templates, your spam messages will not be quarantined in the spam folder.
To add quarantined senders to your whitelist using the Tuxedo webmail, follow these steps:

1) First, click the spam folder to show a list of messages which have been quarantined as spam.

2)  Click the legitimate email to view it.   Above the body of the email, you will see an “Allow Sender” tab as in the screenshot below.  Click that link.

That’s it!   The email will automatically be moved from the spam folder and back to your Inbox.  The sender of the email will be added to your personal whitelist, so that sender’s email will never be quarantined or blocked as spam again!

These are the instructions for administrating email accounts for a domain .  If you need to change individual email account settings, use these instructions instead.

Using our control panel, you can easily update settings for your domain such as adding users, forwards, autoresponders, or mailing lists.  You can also change passwords and quotas for individual users as well as making other changes.  For most customers, our support team handles these tasks, but some like a more “hands on approach” and these instructions will help guide those users.

To get started, go to our home page at https://www.netsolinc.com.  On the right side, you will find the “Online Email Center”. Click on the link that says “Modify Email Account Settings” or you can go directly to https://mail.internetpro.net/cgi-bin/qmailadmin.   Once you have gone to the control panel address, you will find a screen with login information.   The User Account field will already be filled in with “postmaster”.  The postmaster account is the master account for the domain and logging in with that user allows you to modify any settings available for that domain.  You will fill in your domain int he Domain Name field (for example, if your email addresses are @internetpro.net, you would put internetpro.net in that blank).  Next, fill in your postmaster password.   By default we do not assign a postmaster password to customers.  If you do not have this, and wish to do your own email administration, please contact us a support@internetpro.net or 877-886-6868 to have a password set.

Once you log in, you will be presented with a menu of available settings. The Email Accounts link will allow you to create and modify email accounts for your domain.  Forwards are email addresses which are delivered to another email address (for example, you may have a billing@youdomain.com that you want forwarded to a particular person).  Mail Robots are autoresponders which will respond with a predetermined email message (for example, directions@yourdomain.com could respond with an email giving driving directions to your location).  Mailing Lists are created to allow you to send mass emails to subscribers and to manage the subscribers on your list.

If you have any trouble accessing these settings or making changes, please contact our support team at support@internetpro.net or 877-886-6868.

These instructions have been deprecated as of 12/9/2014.    We will be replacing this page soon with updated instructions.

These are the instructions for changing settings on a single email account.  If you need to administrate the settings for an entire domain name, use these instructions instead.

Using our control panel, you can easily update settings for your email account such as changing your password, forwarding your email to someone else, or setting up an autoresponder (vacation message) for when you are away from email.

To get started, go to our home page at https://www.netsolinc.com.  On the right side, you will find the “Online Email Center”. Click on the link that says “Modify Email Account Settings” or you can go directly to https://mail.internetpro.net/cgi-bin/qmailadmin.   Once you have gone to the control panel address, you will find a screen with login information.   You will want to remove “postmaster” in the User Account field and replace it with the first part of your email address (the part before the @).  For example, if your email address was support@internetpro.net, you would replace postmaster with support.  In the domain name field, put the second part of your email address (the part after the @).  In our example of support@internetpro.net, this would be internetpro.net. Use your current password for the password field.

Once you log in, you will be presented with a screen which will allow you to change various settings.  After you have input a new setting, just click the “Modify User” button at the bottom to save the changes.  Note: The “Spam Detection” check mark is NOT needed unless you are doing server-side spam filtering.  Server-side filtering is not typically needed unless your IMAP program does not support filtering (like Outlook Express) or you need to block emails coming to a mobile device.

If you have any trouble accessing these settings or making changes, please contact our support team at support@internetpro.net or 877-886-6868.