News and Updates

To better serve our customers, we are expanding our office hours.  Since 2004, our office has been closed for lunch from 1:00 – 2:00pm, but we are now going to be open during those hours. This includes phone support as well as walk-in access to our main office.   Our phone support will continue to be 8:00am – 9:00pm 7 days a week, and our technicians are  still on call for emergencies 24 x 7 x 365.

Date: 1/14/2013 – Email from the domains of msn.com and hotmail.com are not coming through currently because of ongoing spam campaigns.  The mail servers responsible for the domains are listed on both the popular SORBS and SPAMCOP blacklists as well as some others.  We currently use SORBS as part of our email filtering, and this results in the messages being rejected.  Technicians working for Hotmail/MSN are aware of the issue and are working to correct it.

Date: 1-14-2013 – We have had several customers ask about our thoughts regarding Homeland Security’s recommendation to disable or uninstall Java.

In case you are not sure what Java is, it is a programming language that is designed to run on different operating systems (this is called “cross platform”).  Java can run on anything from a Windows PC, to Mac OSX, to a tablet or cell phone.  Because of this, we use Java in our iFoye technology which allows us to remotely support customers running virtually any operating system.  It is possible to disable Java in your browser so you will not have the security issues brought up by Homeland Security and then re-enable it if you need a support session from us through iFoye.

Homeland Security seems to think there is no “practical solution” to the problem.  However Oracle (the makers of Java) have released a new update which addresses the concerns made by the government.  We recommend that everyone running Java immediately run that update.   However, if you are uncomfortable with keeping Java live, just follow the instructions to disable Java in your browser.  We recommend running the update even if you disable Java.

December 21, 2012 – AT&T Network Engineers will be performing a planned maintenance on Birmingham-Alabama Gigabit Access Router 1. The work will be performed on 1/15/2013, during the maintenance window of 12:00AM-6:00AM, local router time. AT&T’s goal is to successfully complete the task and restore service within the stated time frame.

AT&T Network Engineers will be performing an IOS upgrade.

Due to the redundant nature of our network, very limited service interruption is expected although some increased latency may be experienced as the routes adjust when the AT&T circuit drops.

Update: 1/14/2013 – This maintenance has been canceled. We will notify users when it is rescheduled.

If there are any questions or concerns regarding this maintenance, please email support@internetpro.net or call 256-547-6817.

December 20, 2012 – We’ve applied a bugfix update to our cloud product today.  This update addresses several issues including:

• Show drag and drop shadow for Firefox
• Fix setting of sharing password
• Several sharing fixes
• Fix versioning during sharing
• Fix mounting of external filesystems
• Fix several PHP warnings
• Show /Shared as standard directory
• Fix WebDAV quota enforement
• Restore send sharing link by email
• Fix mimetype icons for new files
• Fix the folder size calculation
• Fix for deleting multiple files
• Security: Auth bypass in user_webdavauth and user_ldap
• Security: XSS vulnerability in bookmarks

The desktop sync client has also been updated.  The new version is 1.1.4.

This is a bugfix release for the 1.1.x line that fixes two significant bugs.

• [Fixes] csync: Fix encoding issues on MacOSX clients, now the client sends normalized unicode on that platform.
• [Fixes] csync: The client does a more sophisticated handling of server error states which avoids data clearing in some cases.

Known Problems

• Files > 2GB size can cause problems.

November 28, 2012 – We’ve applied a bugfix update to our cloud product today.  This update addresses several issues including:

• Fix the new from url button
• Fix a memory overflow with downloading of big files via WebDAV
• Fix problems with uploading files who have special characters in the name
• Fix wrong folder size calculation
• Improved share link generation
• Fix the syncing of the Shared folder
• Fix Sharing by link from within Shared folder
• Several WebDAV fixes
• Fix drag and drop uploading
• Several Gallery fixes
• Several Contacts fixes
• Smaller fixes

We’ve also got new versions of the desktop sync clients.   The new version also fixes some bugs in the 1.1.1 client.  Fixes include:

• Allow to properly cancel the password dialog.
• If local sync dir is not existing, create it.
• Display error messages in status dialog.
• GUI fixes for the connection wizard.
• Show username for connection in statusdialog.
• Show intro wizard on new connection setup.
• Use CredentialStore to better support various credential backends.
• Handle missing local folder more robustly: Create it if missing instead of ignoring.
• Simplify treewalk code.
• Moved journal database to sync directory.
• Fixed Daylight Saving Time time issue on Win32.
• Fixed inode querie for directories on Win32.
• Stricter error checks on HTTP replies from server.
• Detect looping in mkdirs to fix sharing.

We recommend updating to the newest desktop client if you are using that feature.  If you have any questions, please contact us at support@internetpro.net.

November 15, 2012 – We’ve been informed that a local computer store and competitor (Max Hub, Inc.) has had a fire at their location.  Although we don’t have many details, it seems that all of their web sites are down as well as email and other services.  Since this is a local company, many of our customers may have contacts using MaxHub’s email services.  We wanted to let our customers know that this is an issue on their end and the resolution will have to wait on MaxHub to get their services back up and running.  Customers emailing addresses hosted with MaxHub will get a notification after 4 hours that the email has not yet gone through.  Our system will keep attempting to deliver the email for 5 days after which a bounce message will be sent back to the sender.

Update: Novemeber 16, 2012 – We were able to contact the owner of MaxHub and have been informed that their email server should be up and running this afternoon, so mail should flow after that.   They did have backups of their sites and configurations.  A small news story about the fire has been posted here: http://www.tv24.tv/news/?newsID=13725

We wish them well in their efforts to restore service to their customers and rebuild their business!