revans

06/14/2024 2:58pm – At approximately 1:30pm we were notified of service outages with our mail system, upon further investigation we were able to that routing from our upstream provider was experiencing issues causing our servers to go offline. The service was restored at approximately  2:30pm and all servers are back online. If you are experiencing any issues please let us know by calling our office at (256) 547-6817 or sending us a message at support@internetpro.net.

This outage was not related to the outage we experienced earlier in the week.

May 2, 2022 – Today at approximately 6:30 PM we were notified by our monitoring systems that our datacenter was offline. After some troubleshooting we were able to determine that the cause of the issue was upstream with AT&T our Fiberoptic Internet Service Provider. We promptly opened a ticket with them reporting the outage.

Update 7:30 PM: Service has been restored and our datacenter is now back online. We are continuing to monitor the health of the circuit and await further details from regarding the source of the incident from AT&T.

09/01/21 8:09 PM: We have been informed of a widespread Comcast outage affecting a large number of our customers. Currently we are being told that they estimate services to be restored around 11:34 PM.

We will update this post if more information becomes available to us.

Update:  Services were restored pretty close to the expected time frame.  If you are still experiencing Comcast issues, please call or text us at 256-547-6817 or email support@internetpro.net.

Update 09/02/2021 2:00pm – The outage seems to be happening again.  It is affecting the same customers as well. Current ETR (estimated time to repair) is 5:51pm although we do see some devices coming bak online as of 2:12pm.

Update 3:25pm – It looks like most customers have come back online now.

Updated 9:30pm –  There was another outage from about 5:30pm to around 9:15pm affecting the same node.  We’ve been told that the issues are fiber related and have to do with the roll out of a new fiber product

05/11/21 4:42 P.M.

It has been brought to our attention by multiple customers that there has been a bug introduced into Microsoft Outlook from the latest update pushed by Microsoft. Outlook users may notice that they can not read the bodies of their emails and text may disappear while composing emails. Microsoft has acknowledged this issue and are currently working on a resolution.

As a temporary work around you can issue the following command in an Administrative command prompt to roll Office back to the previous version.

“C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe” /update user updatetoversion=16.0.13901.20462

If you are uncomfortable with running this command or need assistance please call us at 256-547-6817 to speak with one of our technicians.

March 26, 2021 7:00AM – Service to all Sparklight fiber customers in the Gadsden, AL area is down. Part of the fiber plant that services the Gadsden area was severely damaged in the tornado that went through the Wellington/Ohatchee area. We will update this post as more information becomes available to us.

Update March 27 9:15am – Sparklight still does not have an estimated time to repair.  We believe this will be an extended outage possibly lasting several days.  We recommend implementing your business continuity plan if you do not have a backup internet source.  Please contact us if you need assistance with this.

Update 10:45am – Message from our contact at Sparklight “I was just informed that fiber service to your area has now been restored albeit temporary. Please note that the area where it was damaged is still undergoing major construction. In fact our service is already working even before new power poles have been installed. I just wanted to let you know that information in the event that the service goes off again due to another cut by all of the equipment in the area. Thank your for your patience during this devastating event.” 

If you have any questions, please contact us at 256-547-6817 or support@internetpro.net.

December 19, 2019 – 7′;30pm –We are currently experiencing an outage with one of our virtual server hosts and in the process of investigating the issues.  We will update this post with further information once we have determined the issue.

Update 7:48pm – We’ve determined the host has had a RAM failure.  We are working to correct and are migrating VPS machines to alternate hosts.

Update 8:15pm –Migration is complete and all services should be normal with the exception of hosted Exchange which is experiencing authentication issues related to this outage.

Update 9:20pm –Repairs are complete. Guests are being migrated back to their primary server.

Update 9:45pm – Migration complete.  Everything is functioning normally except for hosted Exchange authentication.  We are working on that now.  No email is being lost – just users are having trouble connecting to mailboxes.  We expect a resolution shortly.

Update 10:20pm – Hosted Exchange recovery took a bit longer than we thought, but it is back online now.  All services should be functioning normally.

If you have any questions about this work, please contact us at support@internetpro.net, the chat box to the right of your window, or by calling 256-547-6817 and choosing the option for technical support.

September 21, 2017 – From approx. 11:53 PM on 9/20 until 01:17 AM 9/21 we experienced an outage with an upstream fiber optic service provider. We were able to troubleshoot the issue with the provider and restore services. We will continue to work with the provider to try to correct the root cause of the outage which was a service provider router failure.

Update September 26, 2017 – Apparently, the router supplied to us by AT&T is a hunk of junk and it caused an issue again with our network.  The issue lasted from about 7:55pm to 8:20pm.   We are in the process of requesting a replacement router.

Update September 28, 2017 – AT&T believes the issue is a “known problem” with the software running on the router.  They will be performing an emergency maintenance to upgrade the firmware at 12:00 midnight tonight.   We expect minimal impact to services as the router reboots.

Update September 29, 2017 – AT&T failed to do the firmware upgrade last night. Router failed again at approximately 8:58AM and we experienced a services outage until about 9:10AM.

Update 2 September 29, 2017 – AT&T has rescheduled the update for tonight 12:00 midnight – 3:00am.  Again, this should only cause an interruption for a few minutes as the router reboots. (If they actually perform the update this time).

Update September 30, 2017 – We are 1.5 hours into the maintenance window (1:30am) and AT&T has not started the maintenance.  We have been attempting to reach their support services for 45 minutes without success but are determined to have this maintenance performed tonight.

Update 2 September 30, 2017 – It looks like this maintenance is going to be performed outside our original window because AT&T “is short staffed”.  Due to the importance of this issue, we are going to allow the work to be done outside the window and we are doing everything possible to get it done as soon as possible (2:50am).

Update 3 September 30, 2017 – 3:35am and it looks like AT&T’s incompetence may win out over our determination to fix this issue tonight. Still on hold with technical support without an answer as to why the work has not been completed.  We are going to have this work completed as soon as we are able to get engineers to complete it. Unfortunately, it looks like we are not going to be able to give a window of time or even an estimate of when that will happen.  We will post any updates we get here as we get more information.

Update 4 September 30, 2017 – 11:00am – We’ve finally gotten word that although AT&T promised updates during our windows, they had no intention of doing it because no engineers capable of performing the upgrade work until Monday.   We’ve literally been told that they can’t do a simple firmware upgrade until Monday and it is just unbelievable.

Update October 4, 2017 – 12:45pm  – AT&T has finally applied the firmware update.  They could/would not do it during a planned maintenance window and we had to allow them to do it whenever they could get to it.  This happened (without notification) at 12:21pm and the router came back online at 12:32pm.   We have been assured that this will fix the issue, and we do hope to put an end to this saga.

Update October 9, 2017 – 8:15am – The event has reoccurred.   As we initially thought, we think the router is bad.   We are again contacting AT&T about this issue.

Update October 9, 2017 – 10:45pm – We finally got our replacement router.  We will have a brief interruption while it is replaced.  Unfortunately, it is the same model as the old one.  We are hoping it is not a design flaw.

Update October 10, 2017 – 12:15am – The comedy of errors that *IS* AT&T sent a router with a bad port.  We’re back on the original router and are awaiting a new replacement.

Update October 13, 2017 – 8:35am – Router failure.   We have one being shipped to us which should arrive today.  We plan on a maintenance window tonight or tomorrow night to replace the garbage we were given by AT&T with a new Cisco and a spare to replace that one if there is an issue.

Update October 17, 2017 – 4:00pm  – We are up and running on our new router.  We were able to make the swap with only about 10 seconds of downtime (unlike AT&T).  This should now be closed.

If you have any questions or concerns, please email support@internetpro.net or call 256-547-6817.

It has been brought to our attention that there is a issue when using the Webmail Lite interface with the latest versions of Firefox (Version 51 to current.)  The issue causes the checkboxes that are to the left of each email to not appear. This will keep users from selecting multiple emails to move or delete them. Until a patch is released to fix this issue users will need to either use Tuxedo or a different web browser for full functionality. We will update this post once the patch has been released.

If you have any questions or concerns regarding this issue please email us at support@internetpro.net

Update – June 27, 2017 – This issue has been resolved with a patch to the webmail.

Thank you,

Network Solutions Support