June 22, 2024 – In what seems to be a regular thing now, we had an equipment failure of a battery backup system this morning at about 7:15am. It affected a few servers including a host for some shared websites, a virtual server host affecting a few cloud phone system instances (including ours), a couple of network switches, a firewall, and a couple of backup servers. Our technicians responded quickly and brought the affected systems back online within just a few minutes. We are investigating the root cause, as the UPS (Uninterruptible Power Supply) is reporting 100% battery and not reporting a loss of mains power.
Hopefully, as they say, things come in threes and this is the last issue for a while. If you have any questions or concerns about this, please email us at support@internetpro.net, or call us at 256-547-6817.
Update July 28 3:45pm – We’re seeing some strange issues which may be related to this UPS problem. Some VPS machines and at least one shared host server are being affected. We’re also seeing some performance issues. Technicians are investigating.
Update 4:33pm – It was, in fact, the UPS issue. We had replaced the batteries in the unit, but it looks like the entire unit will need to be replaced. We’ll be ordering a new one and we’ll schedule a maintenance window for its replacement.
Update 4:39pm – We believe all affected systems are back online.