Documentation

Email Setup on Mac Mail (OS X 10.5 and higher)

Open Mail (click it on the Dock or open it from the Applications folder).
If the “Welcome to Mail” assistant does not appear, choose Add Account from the File menu.
Fill in the Full Name, Email address, and Password fields.
Note: Your email account password will be stored in Keychain and used automatically to login to your email account when you open Mail.
Deselect “Automatically set up account” if it is available or enabled. Click Continue to proceed.
Choose the Account Type. This will normally be POP unless you have been told otherwise.
Give your account a useful description, such as your email address or “My Network Solutions email”. It can be called whatever you want.
Enter your Incoming Mail Server which is pop.internetpro.net, email address and password. Note that by default, your user name will automatically be filled in with the first part of your email address. Make sure that the User Name field contains your entire email address in all lower case letters.
Click on Continue to proceed.
For Outgoing Mail Server, a useful description such as the server name or “Network Solutions Email Server”.
Enter your outgoing mail server which is smtp.internetpro.net.
Select “Use Authentication” and enter your Email Address and Password. Click Continue to proceed.
If prompted, enter your Outgoing Mail Security settings. Click Continue to proceed.
Verify your settings in the Account Summary. Check “Take account online”. Click “Create” to complete the process.

After completing these steps you should be able to send and receive email via this account. If you can’t send or receive email, please call us at 256-547-6817 or 877-886-6868 for assistance.

nwebb2012-02-24T21:30:40-06:00November 11, 2010|Documentation, FAQ, Internet|Comments Off

Email Setup on Android Device

PLEASE NOTE: These instructions are for customers of Network Solutions, Inc. We have noticed that several customers of Network Solutions, LLC. have come across these instructions and have not been successful at making these work (because they won’t). If you are a customer of Network Solutions, LLC., you should go to their web site at http://www.networksolutions.com to find the correct instructions.

NOTE 2 (December 17, 2014): The screenshots in this post have incorrect information. The text is correct. We are working to change the screenshots shortly.

Google is making strides in the smartphone marketplace and the Android based devices are becoming very common.

Android-based smartphones and devices include two email clients, one for Gmail and one for other types of email servers including Microsoft Exchange, IMAP and POP3. The following guide will show you how to set up the built-in email application to access an IMAP or POP3 (we support both)email server for incoming email and an SMTP server for outbound email. The setup for both IMAP and POP3 is the same so for the purposes of this guide, we will use POP3. See the page on https://www.netsolinc.com/email-settings-2 for the IMAP settings including server names and port numbers. Please note that there are *MANY* different Android devices out now, so your screen may be slightly different. If you are unable to follow this guide and need further assistance, please call our technical support at 256-547-6817 or 877-886-6868.

Tap the upward pointing arrow to get to the app menu (figure 1)
Tap on the Email icon (figure 2)

Alternate Text

Enter your email address and password, then tap Next (figure 3)
Select POP3 account (figure 4)

Alternate Text

Enter your Username, Password, POP3 server (pop.internetpro.net, etc) and Port (110) (figure 5)
Click on Security type; a new window will pop up and allow you to select the level of encryption (None, SSL or TLS).
Select TLS (not with Accept all certificates – the figure below is incorrect now) (figure 6)

Once the Security type has been selected the pop up window will close and you can continue to the next step
Select when to delete email from server; the options are “Never” or “When I delete from Inbox”, then tap Next (figure 5)
Enter outgoing server settings which consist of SMTP Server (smtp.internetpro.net), Port (587), and security type (TLS – not with Accept all certificates – figure below is incorrect) (figure 7)
Your outgoing or SMTP server requires you login so check the box next to Require sign-in, enter your email address and password, and tap the Next button
Select email checking frequency and notification options ( figure 8 )

Finally, name the account and input your display name (figure 9)

Email will begin synchronizing once the credentials and server information is entered correctly.

Once the setup has been completed, you are presented with a list of your messages. While viewing the message list, you are also able to change the settings that are assigned to this account by tapping the Menu icon — which is directly to the left of the Home icon — and then tapping Account settings. The following options are available:

Account name – this is just a name to let you recognize the email account
Your name
Email check frequency – more often uses more battery
Default account (make the current account the default email account on your Android device)
Email notifications
Select Ringtone
Vibrate
Incoming settings (to modify IMAP or POP3 server settings)
Outgoing settings (to modify SMTP server settings)

tnolen2014-12-17T22:49:21-06:00November 8, 2010|Documentation, FAQ, Internet|Comments Off

Setting up Email on iPad

The iPad’s Mail App works with MobileMe, Microsoft Exchange, Yahoo! Mail, Gmail, AOL and other IMAP and POP3 email services. Once you have added one of these accounts to your iPad you will be able to send and receive photos, PDF’s, and other attachment types. These instructions show you how to set up an email address which is hosted by Network Solutions, Inc. Our email servers support both IMAP and POP3.

Setting Up Initial Email Account on the iPad

The following tutorial assumes you have never added an email account to your iPad.

1. Tap on Mail.

2. For the account type, choose “Other”

3. Enter your account information. Your account name will be your entire email address in all lower case. You can use either POP3 or IMAP for the account type. See the page at https://www.netsolinc.com/email-settings-2 for the server settings of each type. Please note that on Apple devices, it will indicate that the username and password for the outgoing (SMTP) server is Optional. It is NOT optional on our servers if you want to send email. Please fill out those blanks with the same credentials as you used for the incoming server.

4. Tap Save

Add more email accounts in iPad

1. Tap ‘Settings’ icon on iPad home screen.

2. Then tap ‘Mail, Contacts, Calendar’ option in the left column.

3. Select ‘Add account’ option under ‘Account’ listing at the top of right column.

4. Follow the instructions for adding initial account above.

nwebb2014-12-17T22:52:58-06:00August 11, 2010|Documentation, FAQ|Comments Off

Recommended DNS Settings

The Domain Name System (DNS) is the “phone book” of the internet. Computers don’t understand web addresses like https://www.netsolinc.com. They understand IP addresses. In the same way that you use a phone book to retrieve a phone number by a person’s name, DNS changes web addresses into IP addresses. For instance, https://www.netsolinc.com gets changed to http://74.252.14.254.

The speed of your internet experience can be greatly influenced by DNS. If your computer is taking a long time to look up names, then sites will load slower. Most pages will reference many addresses, and each of those addresses will need to be checked with DNS. If DNS is slow, then each of those checks contributes to a slower page load. For years, we at Network Solutions, Inc. have been utilizing a free service called OpenDNS. OpenDNS is a company which provides free, fast, and reliable DNS. They have some premium offerings as well, which can let you customize your internet experience. The addresses of their servers are 208.67.222.222 and 208.67.220.220. All you have to do to take advantage of their speed and reliability is use those numbers for your DNS servers.

Since the Domain Name System is basically your link to finding sites on the internet, it can also be used to filter bad sites. OpenDNS also offers a free service call Family Shield. To utilize this service, all you do is use 208.67.222.123 and 208.67.220.123 as your DNS servers. Using those servers, sites with adult content, anonymizers, and phishing get automatically blocked. Using this service, you can worry a lot less about what content your child is viewing on the internet.

We hope these suggestions can bring better performance and/or a safer internet experience for you and your computer.

tnolen2012-11-14T15:34:40-06:00July 15, 2010|Documentation, FAQ|Comments Off

Setting up Email on iPhone or iPod Touch

On your iPhone or iPod, tap Mail or from the Home screen choose Settings > Mail > Accounts > Add Account

It will show you a list of email account types. Click Other
Select a server type — IMAP, POP or Exchange. We support IMAP or POP.
Enter your account information:
1. Enter your email address
2. The email server type (IMAP or POP)
3. Enter your incoming mail server: pop.internetpro.net for POP or imap.internetpro.net for IMAP
4. Your username is your entire email address in all small letters
5. Enter your email password.
6. Enter your outgoing mail server smtp.internetpro.net
7. Enter your user name and password for incoming and outgoing servers. The outgoing server uses the same username and password as the incoming and these are REQUIRED.

nwebb2014-01-16T03:10:32-06:00June 29, 2010|Documentation, FAQ|Comments Off

Setting up a vacation message / auto responder

Go to the Webmail Login at https://webmail.internetpro.net

Log in with your email address and password and in the drop down box, choose “Tuxedo”. This procedure can be completed on all three choices, but the screenshots below are for the Tuxedo interface.

On the left, choose “Email Options” as seen below:

At the bottom of the next page, there is a section called “Vacation Message/Auto Responder” where you can set the start and end dates, enter the subject, and enter the message. At the bottom is a check mark to enable it. Then, just hit the “Update Vacation Message” button. See below:

Thats it! If you are still having trouble, feel free to send the message you want to apply to support@internetpro.net along with the dates you want it active. We’ll set it up for you.

nwebb2016-08-19T12:41:47-05:00June 25, 2010|Documentation, FAQ|Comments Off

Email Setup on Windows Live Mail

These are the instructions for setting up your Network Solutions, Inc. hosted email if you have Windows Live Mail for your email client.

1) Open Windows Live Mail by clicking on the icon.

2) On the left side of the screen, click “Add e-mail account”.

3) Fill in the blanks as shown in the pictures below, substituting your name and email address in the appropriate places.

4) Place a check mark next to “Manually configure server…”

5) Hit Next.

6) Fill in the blanks as shown below, substituting your mail server and email address where appropriate. In the example, “yourdomain.com” will be substuted for the last part of your email address. For example, if your email address is support@internetpro.net, your mail servers would be mail.internetpro.net.

7) Make sure you change the login ID to match your entire email address. For example, using the above email address, if this blank reads “support”, you would make it “support@internetpro.net” (without quotes).

8 ) Outgoing server will be the same as incoming.

9) Place a check by “My outgoing server requires authentication”.

10) Change the 25 in the blank next to Port: to 587.

11) Hit Next.

12) Hit Finish.

You’re done! If you have any questions, please don’t hesitate to contact us at 877-886-6868 or 256-547-6817.

nwebb2012-02-24T21:32:21-06:00June 8, 2010|Documentation, FAQ|Comments Off

Email Settings

Customers of Network Solutions, LLC. at https://www.networksolutions.com, these are NOT your settings!

Our web-based email interface can be found on our home page or by going to https://webmail.internetpro.net

The web-based interface will allow you to choose one of three webmail clients (Tuxedo, New Tuxedo or Webmail Lite). It will also allow you to change your email settings such as whitelists, blacklists, autoresponders, and password changes. Otherwise, please use the settings below to set up an email client (Outlook, Windows Mail, Thunderbird, Apple Mail, etc – we recommend using an email client instead of webmail).

Basic Email Settings

Incoming mail server name (host name): imap.internetpro.net
Incoming mail server port: 143 using STARTTLS
* If no STARTTLS, 993 using SSL

Outgoing mail server name (host name): smtp.internetpro.net
Outgoing mail server port: 587 using STARTTLS
* If no STARTTLS, 465 using SSL

Incoming mail server is an IMAP server.
Outgoing server requires authentication (use same settings as my incoming mail server) – *do not select ‘Require logon using secure password authentication (SPA)’
User name or account name is entire email address (e.g. support@internetpro.net instead of just support)

iPhone/iOS Users please note:
Apple lists the outgoing server username and password as Optional, but they are NOT optional and must be filled out with the same information as the incoming server, including full email address as username and the corresponding password.

Additional Email Settings
Our email servers also handle POP if you prefer (not generally recommended):

Incoming mail server name: pop.internetpro.net
Incoming mail server port: 110 using STARTTLS
* If no STARTTLS, 995 using SSL

Some email clients may have SSL/TLS as an option rather than STARTTLS. If that is the case, use the SSL ports below:

POP3 via SSL on Port 995
IMAP via SSL on Port 993
SMTP via SSL on Port 465

SPAM
Click this link for detailed spam filtering instructions including personal server-side whitelisting and blacklisting.