As spam becomes more and more of a problem, spammers and scammers are utilizing web page contact forms more and more to launch their spam and campaigns. We have been forced to implement strict policies when it comes to websites and their ability to send out emails. Our official recommendation is not to use contact forms in the first place. We recommend placing your contact email as a non-clickable link (no mailto:) on the page so people can copy/paste it into their email client.
However, if a form is necessary for your site functionality needs, there are some things to know. First, it is much easier to receive these notifications if we also handle email for your domain. If you use another provider for email, such as Microsoft 365 or Google, getting those emails to you is more of a challenge. If your email is hosted with us, you can use the instructions found on this page: https://www.netsolinc.com/web-form-authentication/
If your email is with another provider, you’ll need to do some work with your admin console to setup the proper authentication so that the website can use your email provider to send the email. There are some good plugins for WordPress to do this and other website content management systems (CMS) also have the ability to varying degrees. We recommend FluentSMTP for WordPress as it handles all the major providers including Microsoft 365 for free. Most of the other plugins require a subscription to handle Microsoft 365.
Keep in mind that the sending email address (the FROM) and the authenticating email address must match. This is important if you use an email such as info@yourdomain.com and it is a list instead of a mailbox. If this is the case, you’ll have to change the FROM or you’ll need to make the info@ an actual mailbox so that it can send email.
Our tech support team is available to help you with setup, so please reach out to us at support@internetpro.net if you run into trouble.