May 10, 2021 – We have been receiving reports from customers using Trend Micro’s Hosted Email Security that are having delayed email. The emails seem to be coming through, but they are very delayed. The issues started around 11:30am as that is the time of delivery for the last emails some customers are seeing. Right now, we don’t have any news from Trend Micro regarding a time of resolution but we are working to find out. Currently this issue is “up stream” of customer servers and is not a problem on their networks.
We will post updates here.
Update 2:24pm – They have posted this statement on their website:
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[ONGOING ISSUE] HES, TMES & PRE-FILTER | INBOUND MAIL LATENCY ISSUE We had an issue in Hosted Email Security and Pre-filter earlier 2021-05-10 23:15 (UTC+8) where there’s a delay in delivery of emails affecting NABU, JP and EMEA region customer. We really apologize for the inconvenience it caused you but we are currently addressing the issue and will do our best to resolve it ASAP. Thank you for your understanding and patience on this matter.
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Update 4:26pm – We are starting to see pretty quick deliveries from Trend now. According to them, no email was lost – just delayed. It looks like this may now be resolved on their end, but it may take a bit for the email to be delivered.