FAQ – Page 3 – Network Solutions, Inc.

Do you give out any of my user information?

At Network Solutions, Inc., customer account security is very important to us. Your personal information is not available on any external machine. If someone contacts us requesting a customer’s email address, we do not give out that information. If we receive an email request concerning one of our customer’s email address, we will forward the request to the customer, but we will not release personal information. We do not sell or give away customer information.

nwebb2011-10-25T19:47:03-05:00May 30, 2010|FAQ|Comments Off

I have XP or I upgraded to Outlook Express 6 and now I can’t receive attachments. What’s up?

Most viruses in the wild today exploit security holes in Microsoft products and most of these viruses come through email. Microsoft has added a new “feature” which basically blocks all attachments so that you can’t get viruses unless you enable attachments. That way, Microsoft has deniability for their security holes. You wouldn’t get the virus if you didn’t enable the product to get attachments. It is a real cop out, because they should design the software right in the first place. Anyway, we virus scan your email before you get it, so you are pretty safe to begin with. For instructions to change Outlook Express so that it will allow you to receive attachments, follow the instructions below.

1) In Outlook Express, go to the Tools menu at the top.
2) Click on Options

3) A new Window will appear. Click on the Security Tab (screenshot)
4) On the security screen there is check mark by a line that says “Do not allow attachments to be….” This line is about 1/3 of the way down. Remove the check mark.
5) Click OK

nwebb2011-10-25T19:47:11-05:00May 30, 2010|FAQ|Comments Off

Why does my password keep changing?

It is not actually changing your password. It is just showing more “dots” than your password has characters. In older versions of Windows, if you had a 5 letter password, it would show 5 starts or dots. Since this allows someone to get closer to guessing your password because they know how long it is, they added a new feature to XP so that it just shows a bunch of dots every time. All subsequent versions of Windows also have this feature. That way, it doesn’t give a hint as to how long your password really is.

nwebb2011-10-25T19:47:22-05:00May 30, 2010|FAQ|Comments Off

Email Settings

Customers of Network Solutions, LLC. at https://www.networksolutions.com, these are NOT your settings!

Our web-based email interface can be found on our home page or by going to https://webmail.internetpro.net

The web-based interface will allow you to choose one of three webmail clients (Tuxedo, New Tuxedo or Webmail Lite). It will also allow you to change your email settings such as whitelists, blacklists, autoresponders, and password changes. Otherwise, please use the settings below to set up an email client (Outlook, Windows Mail, Thunderbird, Apple Mail, etc – we recommend using an email client instead of webmail).

Basic Email Settings

Incoming mail server name (host name): imap.internetpro.net
Incoming mail server port: 143 using STARTTLS
* If no STARTTLS, 993 using SSL

Outgoing mail server name (host name): smtp.internetpro.net
Outgoing mail server port: 587 using STARTTLS
* If no STARTTLS, 465 using SSL

Incoming mail server is an IMAP server.
Outgoing server requires authentication (use same settings as my incoming mail server) – *do not select ‘Require logon using secure password authentication (SPA)’
User name or account name is entire email address (e.g. support@internetpro.net instead of just support)

iPhone/iOS Users please note:
Apple lists the outgoing server username and password as Optional, but they are NOT optional and must be filled out with the same information as the incoming server, including full email address as username and the corresponding password.

Additional Email Settings
Our email servers also handle POP if you prefer (not generally recommended):

Incoming mail server name: pop.internetpro.net
Incoming mail server port: 110 using STARTTLS
* If no STARTTLS, 995 using SSL

Some email clients may have SSL/TLS as an option rather than STARTTLS. If that is the case, use the SSL ports below:

POP3 via SSL on Port 995
IMAP via SSL on Port 993
SMTP via SSL on Port 465

SPAM
Click this link for detailed spam filtering instructions including personal server-side whitelisting and blacklisting.