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Privacy Policy

We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how Network Solutions, Inc. collects information from all end users of Network Solutions’ services (the “Services”)–those who access some of our Services but do not have accounts (“Visitors”) as well as those who pay a monthly service fee to subscribe to the Service (“Members”)–what we do with the information we collect, and the choices Visitors and Members have concerning the collection and use of such information. Network Solutions requests that you read this Privacy Policy carefully.

Personal Information Network Solutions, Inc. Collects and How It Is Used

Introduction – Network Solutions collects information in different ways from Visitors and Members who access the various parts of our Services and the network of web sites accessible through our Service. We use this information primarily to provide a customized experience as you use our Services and, generally, do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.

Registration – Members are asked to provide certain personal information when they sign up for our Services, including such information as name, address, telephone number, billing information (such as a credit card number), and/or the type of personal computer being used to access the Services. The personal information collected from Members during the registration process is used to manage each Member’s account (such as for billing purposes). This information is not shared with third parties, unless specifically stated otherwise or in special circumstances.

Online Shopping – At some web sites, you can purchase products and services or register to receive materials, such as a catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information. If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient’s name, address, and phone number. Network Solutions has no control over the third parties’ use of any personal information you provide when placing such an order. Please exercise care when doing so.

If you order products directly from Network Solutions, such as through the “Network Solutions Store,” we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.

Responses to Email Inquiries – When Visitors or Members send email inquiries to Network Solutions, the return email address is used to answer the email inquiry we receive. Network Solutions does not use the return email address for any other purpose and does not share the return email address with any third party.

Special Cases – It is Network Solutions’s policy not to use or share the personal information about Visitors or Members in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, Network Solutions may disclose personal information about Visitors or Members, or information regarding your use of the Services or web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our service agreement or other user policies; to operate the Services properly; or to protect Network Solutions and our Members.

“Cookies” and How Network Solutions Uses Them – A “cookie” is a small data file that can be placed on your hard drive when you visit certain web sites. Network Solutions may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. If you are a Member and have created your own Personal Start Page, we will use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-Network Solutions web sites where you are prompted to log in or that are customizable, you may be required to accept cookies.

Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Network Solutions’s Commitment to Children’s Privacy – Protecting children’s privacy is especially important to us. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws.

Network Solutions recommends that children ask a parent for permission before sending personal information to Network Solutions, or to anyone else online.

Public Forums – Please remember that any information you may disclose in on a Member web page, or other public areas of our web sites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.

Network Solutions’ Commitment to Data Security – Services and web sites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party entities from illegally obtaining this information.

Where to Direct Questions About Network Solutions’ Privacy Policy – If you have any questions about this Privacy Policy or the practices described herein, you may contact:
Network Solutions, Inc.
226 South 5th St.
Gadsden, Alabama 35901
support@internetpro.net

Revisions to This Policy Network Solutions – reserves the right to revise, amend, or modify this policy, our Dial-up Internet Service Agreement and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in the News and Updates section of our website.

2013-02-25T20:14:23-06:00June 7, 2010|FAQ|Comments Off on Privacy Policy

Regional DSL Outage

AT&T tells us that they are having an outage of some kind.  Customers have line sync, but are not able to authenticate.

AT&T expects service to be restored by midnight tonight.

2011-10-25T19:54:17-05:00June 4, 2010|News and Updates|Comments Off on Regional DSL Outage

Planned Maintenance

AT&T Network Engineers will be performing a planned maintenance on
Birmingham-Alabama Gigabit Access Router 3. The work will be performed on 6/18/2010,
during the maintenance window of 12:00AM-6:00AM, local time.
AT&T's goal is to successfully complete the task and restore service within the
stated time frame. 

We apologize for any inconvenience that you may experience.
We expect service to be impacted somewhat during the maintenance window.

AT&T Network Engineers will be performing an IOS upgrade.
2011-10-25T19:54:27-05:00June 4, 2010|News and Updates|Comments Off on Planned Maintenance

New Web Page Launched

We launched a new version of our web site!  Much of the information and functionality is the same, but we are updating the “look”.   Also, the new site is built on WordPress technology, which allows easy and quick updates of the site.   We are also tying the site in with Twitter.  You can follow us @netsolinc.   We will post updates of new products, specials, or events that may affect your service.  We hope you enjoy the new look and your feedback is welcomed.  If you have any issues with the site, please let us know!

2011-10-25T19:54:37-05:00June 2, 2010|News and Updates|Comments Off on New Web Page Launched

Host Down

We have one host down in our offsite datacenter.  It looks like a connectivity problem with the datacenter rather than a host issue.  We are working to resolve the issue.

Update 6:48pm – We have confirmed that it is yet another problem with a Cisco switch.  Datacenter engineers are working with Cisco now to resolve the issue.  Network connectivity has been intermittent since 6:37pm.

Update 8:40pm – Switching has been relatively stable for the last hour or so, but the datacenter engineers are continuing to research and diagnose the issue with Cisco TAC.

Update – Cisco identified a software bug.  They have applied updates to the equipment and the network is stable now.

Post Incident Report
Date / Time of Incident: 6/1/2010 6:44PM ET
Duration of Incident: 1hour 13minutes
Scope of Incident: Newark, Delaware Data Center Dedicated, Colocated and Cloud Customers

Description of Incident:
At 6:44PM ET one of the two redundant Cisco 6509 switches supporting the Dedicated, Colocated and Cloud Customers failed.  The second switch failed in the same manner when load from the first switch was re-routed to the second.  The end result was loss of connectivity for approximately 40 minutes.  As the switches recovered, latency lasted another 33 minutes.

Actions During Incident:
6:44 PM  - Network Operations and Network Engineering were immediately dispatched to investigate and resolve the issue.  A ticket was opened with the vendor of the switches (Cisco) and efforts to restore service were coordinated between the datacenter and Cisco.  

6:55 PM - After exhausting normal troubleshooting avenues, the Switch 1 is reloaded at console by Network Engineers

6:58 PM – Switch 2 primary supervisor engine fails to boot, secondary supervisor engine becomes active

7:03 PM – Switch 1 completes rebooting , routing protocols established, datacenter team monitors performance of switch

7:08 PM – Switch 2 Primary supervisor engine is manually reset, secondary supervisor engine becomes fully active

7:12 PM – Switch 1 primary supervisor engine fails, secondary supervisor begins to take over

7:20 PM – Switch 1 secondary supervisor takes over

7:37 PM – Switch 1 Primary supervisor engine pulled, engineers suspect faulty hardware

7:48 PM – Switch 2 Secondary Supervisor engine completes booting, begins forwarding traffic.  CPU on both switches remain elevated for 10 minutes while routing protocols are re-established

7:58 PM – Forwarding returns to normal, data delivered to Cisco for further analysis

Root Cause of Incident:
Cisco has identified a specific bug as the likely root cause that created a memory leak which triggered the event.  Still awaiting final confirmation from Cisco on the bug, but initial findings indicate software issues as the root.

Further Actions:
Based on an expected confirmation from Cisco on the bug, a software patch will be applied in a lab environment.  After successful application of the patch, Network Engineers will be applying the patch during a scheduled and announced maintenance window.

The datacenter Network Engineering team is looking into other architectural changes to add additional diversity to the customers that are currently supported by the current set of Cisco 6509s to further insolate customers from any future type of single core switching failure.
2011-10-25T19:54:44-05:00June 1, 2010|News and Updates|Comments Off on Host Down

Phone Line Update Complete

Our phone lines have all been ported over to voice over IP.   Preliminary testing looks good.  If you are interested in this type of system at your own office, please contact us.  It can save you a lot of money on your phone lines.

2011-10-25T19:54:52-05:00June 1, 2010|News and Updates|Comments Off on Phone Line Update Complete

Phone System Change

This morning, our phone lines are switching from traditional copper to voice over internet protocol (VOIP).   We are increasing the number of lines coming into our phone system to decrease busy signals.  The system will also allow us more flexibility with our system to allow us to serve you better.  During the switch, our office may be unreachable via phone for a short period of time.  If you have an issue, our technicians will be closely monitoring our support@internetpro.net email address. The window for this switch is scheduled from 8:30am to 10:30am CDT.

2011-10-25T19:55:00-05:00June 1, 2010|News and Updates|Comments Off on Phone System Change

New Twitter Account

We have setup a new Twitter account for Network Solutions, Inc. You can follow it @netsolinc. Following that account will allow you to receive updates about new products and services as well as up to the minute network status updates. These updates will also be tied in to our new website.

2011-10-25T19:55:06-05:00May 30, 2010|News and Updates|Comments Off on New Twitter Account

Do you give out any of my user information?

At Network Solutions, Inc., customer account security is very important to us. Your personal information is not available on any external machine. If someone contacts us requesting a customer’s email address, we do not give out that information. If we receive an email request concerning one of our customer’s email address, we will forward the request to the customer, but we will not release personal information. We do not sell or give away customer information.

2011-10-25T19:47:03-05:00May 30, 2010|FAQ|Comments Off on Do you give out any of my user information?

I have XP or I upgraded to Outlook Express 6 and now I can’t receive attachments. What’s up?


Most viruses in the wild today exploit security holes in Microsoft products and most of these viruses come through email. Microsoft has added a new “feature” which basically blocks all attachments so that you can’t get viruses unless you enable attachments. That way, Microsoft has deniability for their security holes. You wouldn’t get the virus if you didn’t enable the product to get attachments. It is a real cop out, because they should design the software right in the first place. Anyway, we virus scan your email before you get it, so you are pretty safe to begin with.
For instructions to change Outlook Express so that it will allow you to receive attachments, follow the instructions below.

1) In Outlook Express, go to the Tools menu at the top.
2) Click on Options


3) A new Window will appear. Click on the Security Tab (screenshot)
4) On the security screen there is check mark by a line that says “Do not allow attachments to be….” This line is about 1/3 of the way down. Remove the check mark.
5) Click OK

2011-10-25T19:47:11-05:00May 30, 2010|FAQ|Comments Off on I have XP or I upgraded to Outlook Express 6 and now I can’t receive attachments. What’s up?
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