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February 19, 2016 – A critical vulnerability has been identified in the Linux operating system.  This issue affects many of the services running on Linux servers and can result in the server being completely taken over.   Most of our infrastructure is based on Linux and as such, we are having to patch this vulnerability as soon as possible.  You can read more about the issue in this article if interested.   For most updates on Linux, a reboot of the server is not necessary.  However, this particular vulnerability affects many services, some of which cannot be restarted without a reboot.   For that reason, we will be doing emergency maintenance which will require updates/reboots of many of our servers.  We are scheduling this to happen between 11:00pm Saturday the 20th and 2:00am Sunday the 21st.   During this time, some services will be temporarily unavailable including email, web hosting, and offsite backup services.   Not all services will be unavailable at the same time, but there will be disruptions periodically during the maintenance window.  We will post more updates here as the issue is addressed.

If you have any questions or concerns, please email us at support@internetpro.net or call 256-547-6817.

Update 4:28am February 21, 2016 – Our maintenance went a little longer than planned but all servers should be safe from the vulnerability found in the Linux OS.  We also were able to implement some upgrades on our virtual server hosts while we were working on the issue.  These upgrades result in faster virtual machines and more features.  If you have any issues with your web page which we missed, please email us at support@internetpro.net or call 256-547-6817.

Thank you and we apologize for any inconvenience.

Update 10:15pm February 22 – One of our virtual server hosts did not properly upgrade and we are having to work on that server.  It is affecting some VPS machines and websites.

Update 11:00pm February 22 – The server update problem has been corrected and all hosts should again be online and functioning properly.

February 19, 2016 – We have found that our fax line (256-547-6818) is temporarily out of service.   We are working with AT&T to get the service restored.  In the mean time, if you need to send us a document, please scan it and send it to support@internetpro.net.   We will post an update here when the service is restored.

Update- The issue with AT&T has been resolved and we are again able to receive faxes!

January 14, 2016 – Unfortunately, our phone system has experienced a failure and we are unable to receive calls properly.  We are in the process of switching over to our failover solution which will allow customers to leave voicemails which we will return.  However, customers who are able to email to support@internetpro.net will have faster response.   We do apologize for the issue.   The system may be out for an extended period of time as it does seem to be a hardware failure which may take some time to resolve.  We will post updates here as we have them.

Update 8:45am – Our failover solution has been put in place so all calls will go to voicemail.  These voicemails are forwarded via email to our staff and will be returned as quickly as possible.

Update 2:00pm – Our phone system functions have been restored to normal!   If you try to call into our office and are still having trouble, please email us to let us know, but it looks like everything is working correctly.

Tuesday, September 29, 2015 3:30pm – Our phone system is currently experiencing trouble.  Our office is unreachable by phone, nor can we return calls through our normal lines.  If you are needing assistance, please email us at support@internetpro.net.  A technician will respond as quickly as possible. Please include a phone number in your email so that we may contact you by phone if necessary (using cell phones).   We apologize for the inconvenience.

 
Update 5:30pm – Telesystems has gotten our system somewhat up and going while we await a replacement part. Customers should be able to contact us normally. We may experience some additional downtime tomorrow while the replacement is installed and we will post more information as we have it.

Update September 30 2:00pm –  The part(s) have been replaced and everything is fully functional.  We have returned all calls that we have received during the outage.  If you are awaiting a call from us and haven’t received it yet, please call us back at 256-547-6817.

August 1, 2015 – We have had reports of several customer sites which have been compromised by a hacker.  The attacks seem to be confined to one server, and we have are working to restore the compromised sites.  In the mean time, we have shut down the serving of the sites so those web pages are not coming up at all while the restore runs.  We are working to find out how the attack was carried out and will do everything we can to mitigate further attacks of this kind.

The sites which were compromised look like the screen shot below.

We will post updates here as we have them. In the mean time, if you need further information, you can contact us via support@internetpro.net or call 256-547-6817.

Update:  Our estimated time to repair is 8:00pm CDT.

Update: 8:00pm – Services have been restored.

June 30, 2015 – Our phones have been having some issues today.   Some people can get through while others cannot.   We have the ability to call some customers and not others.   If you are having trouble reaching us, please email support@internetpro.net.
Update: It seems that our phone provider Telesystems is having some troubles. This issue is affecting many companies in town.

Update: It looks like everything have been resolved as of 2:30pm.

June 8, 2015 – Several anti-malware software packages are causing Yahoo to be blocked as malware.    As a company, we do see a lot of malware delivered through Yahoo’s ad network, so we are not necessarily against this “error”.  However, this issue was caused by a company called Cyren, who misclassified some of Yahoo’s pages.   Panda Antivirus, who many of our customers still use, uses Cyren to handle their URL filtering and it was this error that caused the issues with Panda and Yahoo.  Many users may still have this trouble until their machines update.

For Panda users, right-click on the Panda icon in the systray and choose Sync.   This should update the settings to include the fix for the misclassification of Yahoo’s pages.   However, we have seen some users who have trouble even after the settings have been updated. If this is the case for you, go to Windows (C:) > ProgramData > Panda Security > Panda Endpoint Protection > Cache > URL and delete the file from the URL folder.

If you are experiencing issues getting to Yahoo and you use another software for URL filtering/blocking, we recommend contacting their support for an update.

Wednesday, May 13, 2015 – It seems that an automatic update sent down by Microsoft is causing some issues this morning.  Many (but not all) computers are “stuck” at a “Updating Stage 3 of 3 Preparing to configure Windows Do not turn off your computer” screen at the end of a Windows update.   We are seeing that this can easily be resolved by going ahead and hitting Ctrl-Alt-Delete and logging in normally.

Note:  Windows 8 has a slightly different message that says “Keep your PC on until this done”, but the same solution applies.

April 30, 2015 – We’ve had some technical support questions regarding the Chrome browser showing an error on the secure certificate on our webmail and on some other pages.   We are using a “wildcard” certificate which matches any host at the internetpro.net domain (for example webmail.internetpro.net or mail.internetpro.net).   The certificate we have in place was issued for 5 years and is valid until June 7, 2017, but because of changes in technology the cipher that created the certificate is no longer considered adequate.   The Chrome browser has started showing an error for certificates generated with this cipher.   We will be replacing the certificate with an updated version shortly, but because of the nature of the certificate and the fact that when we issue a new one the old one will be invalidated, we must plan our deployment carefully to avoid disruptions in service.

For now, please do not be alarmed if you are using the newest Chrome browser and get a notification of a problem with the secure certificate on *.internetpro.net sites.   We will post an update here when we have finished the upgrade of the affected certificates.

Update – May 6, 2015 –  The certificate has been updated for all email services, so you should not receive the warning in Chrome on webmail.  If you see a certificate error in your email client, please let us know.  Most services have been updated now, with only some lesser-used pages still needing an update.  We will be tending to those soon as well.    Additionally, WordPress released an important security update for a critical vulnerability in the core product as well as many  themes.  We have updated the WordPress sites which we manage.