October 22, 2019 – 8:00pm – AT&T is experiencing a *major* outage which is affecting many of our systems. Phones are currently offline but are being redirected to tech cell phones as a failover. Eventually, we’ll have time to actually implement real failover on our phone system so that doesn’t happen, but not today. The outage is outside of our network, and we have not been able to get an estimated time to repair (ETR) from AT&T. We are seeing reports online of the outages, and it seems to be widespread. https://downdetector.com/status/att/
Update 9:45pm – After being on hold with AT&T, we’ve finally been issued a ticket to track the issue. There is still no ETR, but it seems that AT&T is at least aware of the issue.
Update 10:00pm – Service seems to be restored at least in this area. We are seeing increased connectivity on our systems.