January 19, 2025 – 9:00am – We have recovered from a power outage caused by some kind of repairs to the power infrastructure JUST in front of our offices. Unfortunately, we did have a failure of a generator transfer switch which caused some downtime. We do test the generator system under load, but any test does not always guarantee that the next use will be successful.
We are pleased to share that our backup generator is now fully operational, and we are working diligently to bring all systems back online. At this time, many of our services and servers are running smoothly, but please note that we are operating on our primary generator until full power is restored by Alabama Power Co. You may still experience intermittent issues as we continue to stabilize the environment.
We sincerely apologize for any inconvenience or disruption this may have caused and deeply appreciate your patience and understanding during this time. Our team is monitoring the situation closely and is committed to resolving any issues as quickly as possible. If you have specific concerns or questions, please don’t hesitate to reach out to our support team—we’re here to help. Thank you for trusting us with your hosting and IT needs.
Update 11:00am – The work has been completed and our staff is going through all services to make sure everything is online properly. If you have any questions or concerns, please email us at support@internetpro.net or call 256-547-6817. Since it is Sunday, you will need to hit 8 for after hours support.
Update 3:35pm – We have identified a possibly related issue affecting a small percentage of email accounts. Affected users are unable to log into the web interface for checking email. Accessing email through an application such as Thunderbird or Outlook works fine, as does mobile devices. Only when logging in through https://webmail.internetpro.net will affected users see an “invalid login” error. We are working to resolve this, but until we do, please use a program like Thunderbird for checking affected accounts.