VOIP

August 7, 2023 – The next 3CX update is beginning to roll out and will be applied to all customers by the end of the week.  The new version is 18.8 and will likely be the last in the version 18 series.   Key features for this release include:

• Simpler and better integration with Office 365
• Search 365 contacts from within 3CX
• Improved CRM integration – Search CRM contacts from within 3CX
• New reports interface from within Web Client
• Yealink T4 phones can now be used as router phone

Coming with the next release will be a requirement for a new user permission level called “System Owner”.   We believe this has been applied to all customers already, but version 18.8 will give a popup in the web client if this is not the case. Please let us know if you see this popup.

If you have any questions or concerns about the new version, please email support@internetpro.net, use the Chat link below, or call us at 256-547-6817.

July 31, 2023 5:00pm – We have gotten reports of customers having call quality problems.  This is affecting some of our colocated and cloud hosted VOIP customers, including our internal phone system.  Voice quality for incoming sound is very degraded.   Our engineers have discovered an underlying networking symptom, but the root cause has not yet been determined.  We believe that the issue is upstream of our datacenter, and we have reached out to our preferred SIP provider for assistance.   We will be providing updates here as we get them.

Update August 1 7:00am – We have not yet received any news from upstream providers, but voice quality does seem somewhat improved this morning.  It does not seem to be completely fixed, but communication is possible.   Please note that *users* of the phone systems are experiencing the issue and hearing quality issues from people calling into their system.  The callers do not hear any issues.

March 30, 2023 – The 3CX phone system that we support has had a compromise of their client installer.  The system has been updating to version 18.7 this week with the majority of our customers upgrading last night.   This morning, it was announced that their Windows client had been compromised by bad actors.  Our antivirus solutions (assuming they are being used) are mitigating the isssue.   The domains used by the malware have also been shut down, so the risk has been lowered considerably.

The 3CX company is going to be issuing new certificates for their systems as well as pushing out new installers for the software.   The current recommendation is to uninstall the 3CX desktop application and used the web client instead.  However, we understand that this can be inconvenient to change.  The new installer should be pushed out tomorrow after the security certificates have been updated.

The 3CX company has posted an article on their website about this incident and are going to be posting updates there as more information is available.  Please check their article here:  https://www.3cx.com/blog/news/desktopapp-security-alert/

If you have questions or concerns about this or would like assistance uninstalling the desktop client to change to the web client, please give our office a call at 256-547-6817.   We will be doing our best to get the systems updated “behind the scenes” as soon as updates are available.

Update:  The company has posted new information with instructions and recommendations as well as their plan to track the problem.  Please see their post at https://www.3cx.com/blog/news/desktopapp-security-alert-updates/

Update 3/31/2023 – They have posted a new update about the certificate for the apps being invalidated.  Read it here: https://www.3cx.com/blog/news/chrome-blocks-latest-msi/

November 7, 2022 7:45pm – There seems to be a major SipTrunk outage.  We are receiving a LOT of reports of trunk failure and dialout failures from phone systems.  We have also tried inward dialing which seems to be failing – even to the point of failover numbers failing.   We have submitted a ticket to find out what is going on.  This currently affects our service as well, so the best point of contact is support@internetpro.net.

Update 8:46pm – We have received word that”Engineering is looking into it” and that we will get an update as soon as possible.

September 21, 2022  10:40am – We are seeing some issues with outgoing calls currently.   Calls DO go out, but it can take upward of a minute for the call to connect.   When making a call, if you just hear silence, be patient, and the call will go through after some time.  We have submitted a ticket with SIPTrunk about this and are awaiting more information.  We’ll be posting that here as we get it.

Update 11:08am – It looks like the issue has been corrected upstream.  If you are still experiencing difficulties with outgoing calls, please let us know by calling us at 256-547-6817 or emailing support@internetpro.net.

September 19, 2022 – Some VOIP customers are reporting that their main line is going to their failover number.   We have been able to work around this issue by pointing the failover to another number on the trunk.  Another fix is to re-register the trunk, which can be done by a reboot or upgrade of the system.  The 3CX company has released an upgrade today which will accomplish the reboot.    Please let us know if you are experiencing this issue and we will initiate an upgrade/reboot of your system to clear the problem.

Update 1:15pm – We have been told that a change has been made upstream and that the issue should be resolved.   If you are still seeing this, please let us know.

Note:  The 3CX PBX update to 18.5 has been released and most systems will update on Wednesday.  This is unrelated to the above issue.

May 7, 2022 – It has come to our attention that some customers are having trouble receiving calls.  Last night, around 10:30pm CDT, Siptrunk.com apparently had some sort of outage.  We did notice that most customer phone systems lost registration to the service.  However, after about 45 minutes, systems re-registered and seemed to be normal.   This morning, we are finding that the phone systems are able to make calls out, but that something we assume is related to the outage is preventing calls from coming in.  Customers with failover options in place at Siptrunk.com are receiving calls using those options.   This also affected our office.   The solution is to force the phone system itself to re-register with the Siptrunk.com trunk.  Another option would be a reboot of the phone system itself.   We are in the process of proactively connecting to customer systems to re-register their trunks, but wanted to post this message in case we missed anyone.  This issue does seem to only be affecting customers using 3CX phone systems.

Update: 12:40pm – We continue to see upstream issues.  We were in the process of registration of customer phone systems as stated above when registration was lost again on many of them.  Siprtrunk.com states that they are having “routing problems with gw1.siptrunk.com” but we are now seeing an invalid certificate at https://login.siptrunk.com and we are unable to call them or log in to their page, so there is definitely more going on than just some “routing problems”.   We will continue to try to get more information and will post updates here.

Update: 12:55pm – We received this response: “Datacenters are hard down right now.”     We’ll let you know anything further as information comes in to us.

Update 1:05pm – New information from Siptrunk.com:  “Looks like everything is coming back up. Issues with gw1 are still present.”

Update 1:20pm – Siptrunk.com reports that everything should be back to normal.   We are continuing to check customer phone systems to confirm.

Update 1:45pm – Things seem to be returning to normal.  We are now seeing systems re-registering themselves instead of having to be done manually.  If you are still experiencing issues, please let us know by calling 256-547-6817 and choosing 8 for support if it is during the weekend or emailing support@internetpro.net.

The new 3CX app for Android has been released.  Release announcement blow:

The 3CX team has literally pushed the button with the release of the new 3CX Android App. This new app optimized for Android 10 and latest OS is available on 3CX version 16. This version completely replaces the old app which has been pushed to legacy.

The 3CX Android App now features a redesigned User Interface (UI), developed with speed and functionality in mind. It is packed with smart features such as Push Per Status allowing you to set enable or disable Push messages for each status; automatic GSM call priority over SIP calls, and secure calls by default.

Brand New UI redesign

The completely redesigned interface brings functionality to the forefront without sacrificing on design or compatibility with newer Android devices. Updated elements include an expanded and more intuitive screen, functional layout and shortcuts, as well as changes to the call screen and set status functions.

Connectivity reassured – Reconnect calls automatically

3CX will now automatically reconnect an ongoing phone call if you change between networks (for example move from WiFi to 4G) or temporarily lose the connection. All this without you having to redial the number.

Default end-to-end secure communication

The 3CX Android App leverages the new tunnel encryption available in v16 to provide out-of-the-box, end-to-end secure communications. Whether in your network environment or on the road, simply access your extension with the new app. Upon making a call, you will get an on-screen padlock icon, denoting the call is encrypted.

Set Push Per Status

With one simple tap, you can configure your status and set the “Accept Push Messages” option when it suits you best. You can enable or disable Push messages for each status, to get calls on your 3CX app or on another IP phone.

Other enhancements

• Quick action menu to take ownership of a chat or transfer from chat view.
• Faster loading for chat conversations and contacts.
• Attachments now stored and accessible in the “3CXPhone\3CX” device folder.
• Ability to search by Company name.
• GSM Call Priority.
• Quick Mute to silence an incoming call.

Requirements

3CX Android App is only compatible with Version 16, which must have an active maintenance or subscription. It is supported on Android 7 Nougat, Android 8 Oreo, Android 9 Pie and Android 10 Q.

The older version of the 3CX Android App will no longer be supported and is considered a legacy app.

If you’re running an old version of 3CX, we recommend upgrading to v16 – it’s more secure, has plenty more features, and it’s free to upgrade. Alternatively, you will need to disable auto-updates from your Android device.

March 25, 2019 – Announcing our new Support Chat feature!   We are excited to provide this new option for customers to contact us.  Simply click the Support link on our menu at the top of our page and you will be taken to a page which includes our online chat client.

The new chat feature will allow you to use an instant message type client to immediately get in touch with our available support staff.   This functionality comes as part of our 3CX phone system which we also support and sell.   This unified communications system includes many other features which your business may benefit from.  For a demo, please contact our office at 256-547-6817 or email support@internetpro.net or NOW even chat!

Update May  22, 2019 – Due to updates in the chat system, we have now included the chat on every page of our site.  It now starts minimized to stay out of your way.  Look for the red icon with the text box icon in the lower right of each page.

On Tuesday, September 4, 2018 at 10:30am, our phone lines are scheduled to port over to a new service.  Along with this change we will be updating to a new phone system as well.   As a result, our phone service may be unavailable Tuesday morning for a short period of time.  If you are attempting to reach us during that time and are unable to, please email support@internetpro.net.

This system changeover will allow our technicians to be more reachable in the field to allow us to provide better service to our customers.   We are moving over to one of our two new telephony platforms which we are now selling and supporting.  Please check out our unified communications page (or see the Telephone menu above) for more information about the systems we are using.   We can save you money on your phone bill, provide more features, and remotely support your system to handle issues more quickly than you may be used to on your current system.

Update September 4 10:35am – Our phone lines are currently down for the changeover.  We expect the new system to be up shortly.

Update 10:45am – Our lines are now ringing into the new phone system.  We apologize for any inconvenience, but we are up and running now.

Update September 5, 2018 – 9:00am – Apparently, our toll free number (877-886-6868) and an old published number (256-547-6868) did not port over and are returning a fast busy signal.  We are working on that issue.  In the mean time, please use our main number of 256-547-6817.

Update September 7, 2018 – The toll free number is now working.

Update September 11, 2019 – Our old legacy number of 256-547-6868 is also working.