News and Updates

We are currently having issues with our phone system. We apologize for the inconvenience and we are working on getting the issue resolved. Thank you for your patience.

Update:  Special thanks to Telesystems for coming right out to get us back up and going within 10 minutes of our call to them.  The system was only having trouble for about 45 minutes.  The problem was that internally it worked fine but we could not receive calls, so it took us a bit to notice the problem.

t looks like we’ve gotten on a blacklist for spam.  We are working on stopping the spam going through our servers and getting removed from the blacklist.  In the meantime, you may have issues sending  to some recipients whose ISPs are using SPAMHAUS as a blacklist.   We will be posting updates as things change.

Update: We have delisted our mail server, but have not yet found the source of the bot causing the issue.  We *may* get re-listed as a result.  In the meantime, email should flow normally as soon as the blacklist servers with recipient ISP’s update.

Updaete 2/26/2013:  It looks like we are staying off the blacklist.  Email should flow fine, but if you are having any issues, please contact us at support@internetpro.net or 256-547-6817.

One of our web servers is experiencing some hardware issues.  It has rebooted itself twice today (2/20/2013).   This particular server was scheduled to be replaced in the coming weeks anyway, but these issues have moved up our timetable.  We will be migrating customer sites from the old server to a new one.  Normally, this would be done during scheduled maintenance hours, but due to the hardware failure, we will be migrating the sites as quickly as possible.  Downtime should be minimal or nonexistent as we will be running both servers simultaneously.  However, it is possible that changes posted to a site may disappear if they are posted during the migration. Please keep an eye on your site functionality and let us know if you experience any problems.  Please note that this server only handles a fraction of our customers so most sites/customers will not see any changes at all.

Update 2/28/2013 – We found the issue – a power supply with an intermittent problem.  We’ve migrated many sites, but there are more to go.  But, now that the server is more stable, we will be taking our time to migrate the sites so that there is very little to no interruption in service.

For issues concerning this, please email support@internetpro.net or call 256-547-6817.

We have updated our phone system to answer with an auto attendant during the day.  We did this so that our calls will be answered in a more consistent way.  We do know some people don’t like auto attendant, so a live person can always be reached during business hours by pressing 0 (zero).  However, the auto attendant is designed to route you to the person you need to talk with for your issue, so we recommend listening to the options and choosing the one that best fits your needs.   You can also dial directly to an extension at any time the automated system is talking.  For a list of company extensions, please visit our Contact page or press 6 when the auto attendant answers.

A new version of WordPress has been released which addresses 37 bugs and some security issues in the 3.5 series.  We will be applying the update to all of our managed WordPress sites.  These updates generally only take a few seconds per site to complete, but if you happen to catch us in the act, the site may be in “Maintenance Mode” for a few moments.

If you are interested in more details about what this update changes, you can check out the release announcement from WordPress.org.

If you have any questions, please contact us at support@internetpro.net.

To better serve our customers, we are expanding our office hours.  Since 2004, our office has been closed for lunch from 1:00 – 2:00pm, but we are now going to be open during those hours. This includes phone support as well as walk-in access to our main office.   Our phone support will continue to be 8:00am – 9:00pm 7 days a week, and our technicians are  still on call for emergencies 24 x 7 x 365.

Date: 1/14/2013 – Email from the domains of msn.com and hotmail.com are not coming through currently because of ongoing spam campaigns.  The mail servers responsible for the domains are listed on both the popular SORBS and SPAMCOP blacklists as well as some others.  We currently use SORBS as part of our email filtering, and this results in the messages being rejected.  Technicians working for Hotmail/MSN are aware of the issue and are working to correct it.