News and Updates

Date: 10/17/2014:  We experienced a hardware failure on one of our web servers which affected several customer websites (including this site).  Our technicians have replaced the faulty hardware and all services are again working normally.  We apologize for any inconvenience this may have caused.

If you have any questions or concerns about this issue, please contact us at support@internetpro.net.

AT&T Network Engineers will be performing a planned maintenance on Birmingham-Alabama JAR 1. 
The work will be performed on 10/28/2014, during the maintenance window of 12:00AM-6:00AM, local router time. 
AT&T's goal is to successfully complete the task and restore service within the stated time frame.
During the above time, some network services may experience degraded performance, however we expect the actual time services are affected to be much less.
We apologize for any inconvenience that you may experience. 

AT&T Network Engineers will be performing an IOS upgrade.

October 15, 2014 – 12:45pm  – Our phone system is going to have to be shutdown for some maintenance as we apply an update to the system.  The phones will be offline for about 30 minutes starting at 1:00pm.   The system should failover to our voicemail system and our technicians will be returning calls as quickly as possible.

We apologize for any inconvenience.

Update – 1:30pm – Our phone system is back up and everything is working normally.  We are working on returning calls received during the downtime.

September 21, 2014 – 8:50pm.   We have detected an issue with our main mail server. It is not currently responding to requests.   Our technicians are investigating.   The mail server has been up for over 1600 days without a reboot.   We will be providing updates here as soon as we have more information.

Update:  9:15pm  –  All services have been restored.   We will be watching for problems, but do not expect any.

Update: 9:25pm –   Correction: One service was NOT up and running: SMTP on SSL (port 465).  That has now been restored.

If you have any issues related to the mail server, please contact support by calling 256-547-6817 (not email).

Due to the recent updates to the NetSol Cloud, we are currently experiencing some issues with the system.  These issues may cause the desktop sync software to stop syncing periodically.  Also, users may see blank white pages when going using the web interface.   We are working toward a resolution of these issues and apologize for any inconvenience this may cause.
If you have any questions of concerns, please email us at support@internetpro.net or call 256-547-6817.

Update:  We believe these issues have all been resolved. In addition, we’ve applied an update to fix several other minor issues.  If you are still having trouble, please contact our support team.

We will be performing some important planned maintenance on Friday, August 8, 2014.   This maintenance will include some time outside our normal maintenance window (which is 12am to 3am) because of the scope of work.   The current plan is to have all maintenance tasks finished by 8:00am August 9, 2014.  Many different systems will be affected, but each system should have a relatively short period of downtime.

Some of the tasks to be performed:

• Memory upgrade of one web server to replace failing memory modules
• Maintenance on monitoring system
• Maintenance on new hosted Exchange server
• Many firewall updates to mitigate ongoing DDOS attacks and spam attacks
• Continued migration of sites/services from retiring server
• Upgrade of NetSol Cloud
• Upgrade of webmail
• Modification to smarthost relay

If you have any questions or concerns related to the above maintenance, please call us at 256-547-6817 or email us at support@internetpro.net.

Beginning August 1, 2014, Network Solutions, Inc. will be changing some of the rates we charge customers for service.  This will NOT include any internet related services and only affects onsite service calls and repair work done in our office.  Not all rates will be increasing, but some will be.   We will be moving to a tier-based system with different rates for different tiers of work.   Tiers will be set based on difficulty of work and urgency of need.

We realize that no one wants to see “rate change” as it is usually synonymous with “rate increase” however Network Solutions, Inc. has not increased any labor rates since 1997 although MANY costs have increased between then and 2014.  In order to maintain our high level of service, we have been forced to make these updates and hope our customers will understand.

We appreciate your business and your understanding.