tnolen

December 21, 2022 – In preparation for the next version of 3CX, we are doing some testing on our office system.  The text messaging architecture is being reworked on the next release of 3CX, so we want to make sure we are prepared before upgrading customers.   We are working through some bugs in the new implementation and texting our office is not currently available.  You can still visit us at https://netsolinc.com and use the chat box for much the same experience.  Of course, you can also email us at support@internetpro.net or call 256-547-6817.   We will post an update here when the texting is available again.

Update – December 22, 2022 – Texting to our office is working again and better than ever as we are now supporting MMS (images, attachments, etc).   We look forward to hearing from you.

December 16, 2022 – Our office will be closing at approximately 3:45pm today for our staff Christmas party. We will reopen for normal business hours on Monday, December 19th.   We do apologize for any inconvenience and wish everyone a happy holiday season!

Note:  Phone technical support will also be closed.

September 26, 2022 – 3:45pm – We are experiencing a partial internet outage with high packet loss causing sites, email, and other services to not load consistently.  We have determined that the issue is related to a larger AT&T outage and we have opened trouble tickets.   We currently do not have an ETR (estimated time to repair).   We will be posting updates here and on our Facebook page since this page may not always be reachable.   This issue is affecting almost all customers.

AT&T status can be seen here:  https://downdetector.com/status/att/

Update 4:45pm – Still no word on our trouble tickets.  We have found that AT&T customers are able to reach our services, while Comcast and Spectrum  customers can’t currently reach us.

Update 7:00pm – We’ve received word that there is a major cable cut affecting a wide area in Alabama.  There are outages at least to Birmingham and Montgomery affecting internet, land lines, and cellular.  There is still no ETR at this time.

Update September 27 – 7:00am – Connectivity was restored right at midnight and we thought this issue had been resolved.  However, it was lost again around 4:00am.  Our ticket is still being “worked” with no additional information being added.  We are reaching out to upstream providers again.

Update 7:30am – Fiber cut is located in Oxford, AL which is a link that connects the state of Alabama to Atlanta, which is a major interchange on the internet.  Crews are working the cut, but they do not have an estimated time to repair.  If you know people in Oxford, please educate them on how to find utilities before they dig.  Apparently, there is a lack of education in that area as cuts seem to be frequent there.

Update 8:00am – Services have been restored!  Hopefully for good this time.   We’ll update if that changes.  Also, if you can’t reach this page, we are posting updates on https://facebook.com/netsolinc

Update October 5, 2022 – 12:30am  – Keeping with the tradition of top notch AT&T support, we have just been contacted about this ticket being resolved. For those keeping score, this is a resolution in 9 days for an enterprise circuit.   Keep this in mind when thinking about using AT&T for your critical infrastructure needs.  This was the first contact we received from them since the beginning of the outage.

September 12, 2022 8:30pm – We’ve got to perform a small bit of maintenance on the mail server system which will interrupt connections for a brief time but will not result in any lost email.   We will be posting updates here.

Update 8:48pm – This maintenance has been completed.

August 3, 2022 – 6:15pm –  We experienced a service interruption as there were routing issues upstream of us.  This affected all services – phones, offsite backups, email, web hosting, etc.  The interruption started at about 5:00pm CDT and resolved itself at about 6:12pm.   We are continuing to monitor.  This issue is outside of our management area, and we are currently just able to work with upstream providers to troubleshoot.

Currently, this looks to be resolved as the routing has changed upstream – presumably to route around the troubled equipment or circuits.

Update 8:30pm – We had an additional disruption starting around 8:15pm.   This could be the routes resetting to the “normal” settings if the underlying issue has been fixed.  As of 8:30, everything seems OK, but we are continuing to monitor.

Update – August 4, 2022 – 6:45am – We have seen the issue return briefly a couple of times overnight.  Once around 1:15am and then a second time about 4:10am.  Each incident lasted approximately 15 minutes.  We still have an open ticket and are working to make sure the issue is properly fixed.

If you have any questions, please email us at support@internetpro.net.

July 20, 2022 – We have received some reports of users using Office 365 (Microsoft 365) services having trouble emailing our users.  The bounce back messages or non-delivery reports are stating that the issue is on the Microsoft side due to misconfigured PTR records.   A PTR record is similar to caller ID for computers. It allows one to look up the IP address and get a host name back.  Best practices state that this should be present for email delivery and in specific formats.  Here is an article about this for those of you who would like more information on it:  https://www.linuxmagic.com/best_practices/valid_ptr.html

It seems that Microsoft has made a change and is not following these practices at the moment.  We are looking into whether this is something that has been done by mistake and will be corrected or if they have done it on purpose for some reason.    We are currently very strict on PTR record validity because it does help us prevent spam.    Not all ISPs and email operators are as strict, so the Office 365 emails will go through to some addresses.    We will be posting updates on this as we have them.

Update 12:00pm – We have confirmed with our email vendor that this is a Microsoft issue that has been going on about 12 hours.  It is being discussed by the major email providers but Microsoft has not released a statement as yet, so there is not currently an estimated time to repair.

Update July 22 11:00am – We have not seen any statement from Microsoft on this, but have also not been seeing the issues continuing, so we do believe that Microsoft has corrected this on their end.  If you are still seeing the problem, please let us know by calling 256-547-6817 or emailing support@internetpro.net.