tnolen

June 17, 2023 –  9:45am – Comcast is experiencing a major outage in the Gadsden and Rainbow City areas.   Some connections are still online and working but many businesses and homes are offline.   Comcast is apparently aware of the issue according to their phone system which won’t let you get any additional information.  There is not anything we can currently do to help the situation and this rests entirely in the Comcast system.   We will provide any updates we can here as we get them.

Update  11:20am – The issue seems to be resolved on Comcast’s end.  We’re seeing connections come back online.   If you are still experiencing issues, you may want to try rebooting your Comcast modem.  If that doesn’t work, first reach out to them at 800-COMCAST and if they tell you everything is good, give us a call and we’ll see what we can do for you.  Our number is 256-547-6817 or you can email support@internetpro.net.

January 4, 2023, 7:30am – Last night at approximately 12:45am through 1:15am, we experienced a large service interruption because of upstream issues centered around Atlanta, Ga.   This morning, some connectivity issues continue as routing is dynamically changing at the large provider networks.  We are experiencing intermittent connection issues as routes are shifted around problems on the internet.  It looks like most of this was caused by last night’s storms, but we have not received any confirmation about the problems as yet.   We can confirm that the issues are NOT happening in our datacenter and are outside of our direct control.   We are seeing problems affecting both voice and data.   We will be posting updates here as we get them.

Update 8:45am – It looks like things are improving now.   We are seeing normalization of connectivity.  There are still some localized outages which are most likely storm related.  We are working on those as we can.

Update January 30th, 4:00am – It is with great pleasure that I announce that AT&T has declared this ticket closed as of this morning, a mere 26 days after it being opened.   This closing of the ticket was our FIRST communication on the issue.  Great job as always AT&T!  Go team!

If you have any questions or are still affected by this, please email us at support@internetpro.net, text or call us at 256-547-6817, or use the chat window on this page to let us know.

Network Solutions, Inc. will be closed for the Christmas holiday on Monday, December 26th, 2022.   Additionally, we will be closed for the New Year holiday on Monday, January 2, 2023.
Limited technical support without dispatch will be available the days we are closed by emailing support@internetpro.net.  Chat, phone, and texting will be unavailable from Friday, December 23rd after 5:00pm to Tuesday morning at 8:00am on December 27th and again from Friday afternoon on December 30th to Tuesday morning January 3rd.

We wish all of our customers a Merry Christmas, and a safe, happy New Year!!

We look forward to serving you in the coming year!

December 21, 2022 – In preparation for the next version of 3CX, we are doing some testing on our office system.  The text messaging architecture is being reworked on the next release of 3CX, so we want to make sure we are prepared before upgrading customers.   We are working through some bugs in the new implementation and texting our office is not currently available.  You can still visit us at https://netsolinc.com and use the chat box for much the same experience.  Of course, you can also email us at support@internetpro.net or call 256-547-6817.   We will post an update here when the texting is available again.

Update – December 22, 2022 – Texting to our office is working again and better than ever as we are now supporting MMS (images, attachments, etc).   We look forward to hearing from you.

December 16, 2022 – Our office will be closing at approximately 3:45pm today for our staff Christmas party. We will reopen for normal business hours on Monday, December 19th.   We do apologize for any inconvenience and wish everyone a happy holiday season!

Note:  Phone technical support will also be closed.

September 26, 2022 – 3:45pm – We are experiencing a partial internet outage with high packet loss causing sites, email, and other services to not load consistently.  We have determined that the issue is related to a larger AT&T outage and we have opened trouble tickets.   We currently do not have an ETR (estimated time to repair).   We will be posting updates here and on our Facebook page since this page may not always be reachable.   This issue is affecting almost all customers.

AT&T status can be seen here:  https://downdetector.com/status/att/

Update 4:45pm – Still no word on our trouble tickets.  We have found that AT&T customers are able to reach our services, while Comcast and Spectrum  customers can’t currently reach us.

Update 7:00pm – We’ve received word that there is a major cable cut affecting a wide area in Alabama.  There are outages at least to Birmingham and Montgomery affecting internet, land lines, and cellular.  There is still no ETR at this time.

Update September 27 – 7:00am – Connectivity was restored right at midnight and we thought this issue had been resolved.  However, it was lost again around 4:00am.  Our ticket is still being “worked” with no additional information being added.  We are reaching out to upstream providers again.

Update 7:30am – Fiber cut is located in Oxford, AL which is a link that connects the state of Alabama to Atlanta, which is a major interchange on the internet.  Crews are working the cut, but they do not have an estimated time to repair.  If you know people in Oxford, please educate them on how to find utilities before they dig.  Apparently, there is a lack of education in that area as cuts seem to be frequent there.

Update 8:00am – Services have been restored!  Hopefully for good this time.   We’ll update if that changes.  Also, if you can’t reach this page, we are posting updates on https://facebook.com/netsolinc

Update October 5, 2022 – 12:30am  – Keeping with the tradition of top notch AT&T support, we have just been contacted about this ticket being resolved. For those keeping score, this is a resolution in 9 days for an enterprise circuit.   Keep this in mind when thinking about using AT&T for your critical infrastructure needs.  This was the first contact we received from them since the beginning of the outage.