revans

September 21, 2017 – From approx. 11:53 PM on 9/20 until 01:17 AM 9/21 we experienced an outage with an upstream fiber optic service provider. We were able to troubleshoot the issue with the provider and restore services. We will continue to work with the provider to try to correct the root cause of the outage which was a service provider router failure.

Update September 26, 2017 – Apparently, the router supplied to us by AT&T is a hunk of junk and it caused an issue again with our network.  The issue lasted from about 7:55pm to 8:20pm.   We are in the process of requesting a replacement router.

Update September 28, 2017 – AT&T believes the issue is a “known problem” with the software running on the router.  They will be performing an emergency maintenance to upgrade the firmware at 12:00 midnight tonight.   We expect minimal impact to services as the router reboots.

Update September 29, 2017 – AT&T failed to do the firmware upgrade last night. Router failed again at approximately 8:58AM and we experienced a services outage until about 9:10AM.

Update 2 September 29, 2017 – AT&T has rescheduled the update for tonight 12:00 midnight – 3:00am.  Again, this should only cause an interruption for a few minutes as the router reboots. (If they actually perform the update this time).

Update September 30, 2017 – We are 1.5 hours into the maintenance window (1:30am) and AT&T has not started the maintenance.  We have been attempting to reach their support services for 45 minutes without success but are determined to have this maintenance performed tonight.

Update 2 September 30, 2017 – It looks like this maintenance is going to be performed outside our original window because AT&T “is short staffed”.  Due to the importance of this issue, we are going to allow the work to be done outside the window and we are doing everything possible to get it done as soon as possible (2:50am).

Update 3 September 30, 2017 – 3:35am and it looks like AT&T’s incompetence may win out over our determination to fix this issue tonight. Still on hold with technical support without an answer as to why the work has not been completed.  We are going to have this work completed as soon as we are able to get engineers to complete it. Unfortunately, it looks like we are not going to be able to give a window of time or even an estimate of when that will happen.  We will post any updates we get here as we get more information.

Update 4 September 30, 2017 – 11:00am – We’ve finally gotten word that although AT&T promised updates during our windows, they had no intention of doing it because no engineers capable of performing the upgrade work until Monday.   We’ve literally been told that they can’t do a simple firmware upgrade until Monday and it is just unbelievable.

Update October 4, 2017 – 12:45pm  – AT&T has finally applied the firmware update.  They could/would not do it during a planned maintenance window and we had to allow them to do it whenever they could get to it.  This happened (without notification) at 12:21pm and the router came back online at 12:32pm.   We have been assured that this will fix the issue, and we do hope to put an end to this saga.

Update October 9, 2017 – 8:15am – The event has reoccurred.   As we initially thought, we think the router is bad.   We are again contacting AT&T about this issue.

Update October 9, 2017 – 10:45pm – We finally got our replacement router.  We will have a brief interruption while it is replaced.  Unfortunately, it is the same model as the old one.  We are hoping it is not a design flaw.

Update October 10, 2017 – 12:15am – The comedy of errors that *IS* AT&T sent a router with a bad port.  We’re back on the original router and are awaiting a new replacement.

Update October 13, 2017 – 8:35am – Router failure.   We have one being shipped to us which should arrive today.  We plan on a maintenance window tonight or tomorrow night to replace the garbage we were given by AT&T with a new Cisco and a spare to replace that one if there is an issue.

Update October 17, 2017 – 4:00pm  – We are up and running on our new router.  We were able to make the swap with only about 10 seconds of downtime (unlike AT&T).  This should now be closed.

If you have any questions or concerns, please email support@internetpro.net or call 256-547-6817.

It has been brought to our attention that there is a issue when using the Webmail Lite interface with the latest versions of Firefox (Version 51 to current.)  The issue causes the checkboxes that are to the left of each email to not appear. This will keep users from selecting multiple emails to move or delete them. Until a patch is released to fix this issue users will need to either use Tuxedo or a different web browser for full functionality. We will update this post once the patch has been released.

If you have any questions or concerns regarding this issue please email us at support@internetpro.net

Update – June 27, 2017 – This issue has been resolved with a patch to the webmail.

Thank you,

Network Solutions Support

We are currently experiencing an outage with  Comcast who is our upstream internet provider for our office. Due to this calls into our phone system are not stable and may be dropped. If our phone system is down when you call you will be prompted to leave a voicemail that will be delivered to our technicians to call you back. Currently we know that the outage is affecting companies as far north as Huntsville.

This outage is not affecting web hosting and email services. We have a dedicated fiber optic link that is providing internet for those services.

We will post any updates as we receive them and apologize for any inconvenience.

We will be performing maintenance on our systems starting Friday, January 22nd at 5:00 PM CST until 12:00 AM CST Sunday, January 24th. During this window we will be upgrading our systems and applying patches to our hosted solutions servers. Web hosting and Cloud storage services will be affected and may be down for extended periods of time.

These changes are necessary to maintain the best security and performance possible for our customers. We apologize for any inconvenience this may cause. If you have any questions please feel free to call us at 256-547-6817.

Update 5:30pm January 23, 2016 – Major upgrades to our infrastructure have been put in place.  If you see any issues getting to sites or services on our network, please contact us at 256-547-6817 (hit 8 for support if it is after hours) or email us at support@internetpro.net.  We have done our best to check services to make sure everything is working properly, but there are many servers/services involved so it is possible that something was overlooked.  We have also made enormous upgrades to our Netsol Cloud offerings and we will be detailing those in another post as soon as the upgrades are complete.

Update 7:25pm – There was an outstanding issue which caused some email from outside our domain to be delayed.  No email was lost, and the issue has been corrected.  Any email which was delayed should be delivered normally within the next hour or so.

Update 8:45pm – We found another issue which caused some traffic problems for about 20 minutes at around 7:50.   They have been addressed and another outstanding bug affecting a small number of email customers has been squashed.

Update 9:20pm – FTP services to web servers are being negatively affected.  We are working to resolve that issue.

Update 10:20pm – FTP services were always working in Active mode but Passive mode was not working properly.  As of now, both modes are working on all servers.

Thank you,
Robert Evans
Network Engineer
Office: 256-467-6307
Email: revans@netsolinc.com

We have learned that the Adobe Flash Player Update that was released on 12/28/2015 has caused major issues is the functionality of Dentrix. The most prominent issue we have seen that is that the Treatment Planner is unable to print. When this happens an error box will appear stating that is has preformed an Unhandled Exception instead of displaying the print dialog.

To resolve this issue follow the following steps:

1. Close all Dentrix programs.
2. Uninstall Adobe Flash Player from your Computer using the uninstall tool provided by Adobe. Download the Adobe Flash Uninstaller Here.
3. Once the uninstall has completed reboot your computer.
4. Once you have logged back into your computer, download the Dentrix recommended version of Adobe Flash Player. Version 20.0.0.228. You can download the files needed Here.
5. Once downloaded Unzip the file folder and go to <Unziped File Folder>\fp_20.0.0.228_archive\20_0_d_0228\ and double click the file named flashplayer20_0d0_228_winax.msi
6. Once the install has completed open your control panel and tell it to show large icons in the upper right hand corner of the window. Open the console labeled Flash 32bit. Click the Update tab and select the radial button for never check for updates.

If you still are having issues after applying this fix or are not comfortable making these changes please call our support technicians at 256-547-6817 and we will be glad to help resolve the issue for you.

Thank you and have a Happy New Years!

Tuesday, October 6, 2015 – This afternoon we have experienced some issues with our power service from Alabama Power that has caused outages for multiple city blocks around us. Our Data Center has emergency Generator Power and experienced no down time due to this issue. However our offices do not run off of the generator and  has caused a drop in our phone service. As of 3:50 P.M. line power has been restored and we are able to receive calls.We are sorry for any inconvenience this has caused.

The Comcast circuit at our office went down at approximately 7:10 PM affected some services and the downtown area of Gadsden. Technicians responded to the outage and arrived onsite shortly after to begin troubleshooting the issue. After working with Comcast support we were notifed that the outage was due to a failed node in the Comcast backbone and were given an ETA to repair for 11:12 PM. Currently our monitoring systems have notified us that the circuit is back online and all services have been restored as of 8:24 PM. We will continue to monitor the circuit and will post any updates.

June 11, 2012- Comcast users in the Downtown Gadsden area may be experiencing intermittent  service disruptions due to an Outage affecting our node. Comcast let us know that the issue is being caused by a downstream receiver malfunction and have an ETR (Estimated time of Restoration) of 3:14 PM. We will continue to post updates as we get more information.