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Internet Outage

At 4:22pm we experienced an outage of our primary circuit. It is an upstream outage and seems to be causing issues with Verizon phones and multiple carriers as well.  We are working with upstream providers on a resolution.

5:19pm – The issue is a major fiber cut between Birmingham and Talladega.  There is no current estimated time to repair.

10:15pm – Estimated Time to Repair is now 3:00am.  AT&T has identified two problems — the fiber cut and a hardware issue caused by the bouncing circuit.  If they fix either one or the two, our circuits should normalize.

3:25am – Service seems to be fully restored.  Some networks/carriers still affected by the issue, and complete restoration of all fiber is now estimated to be repaired by 4:00am CDT.

Don’t forget:  You can follow updates such as these on Twitter by following @netsolinc.

2011-10-25T19:53:26-05:00July 21, 2010|News and Updates|Comments Off on Internet Outage

Wireless Internet Issue

One of our wireless base units is experiencing a problem.  This is only affecting a few customers.  The first issue was reported at 4:27pm and was “fixed” at 4:43pm, but the unit is continuing to fail.  We are in the process of diagnosing the problem and rerouting affected customers to our redundant wireless base units. It is currently 6:15pm.

All customers are have been successfully rerouted to redundant systems.  The primary system is currently operational as well, but we will be testing it to find the issue causing the sporadic malfunction. 6:30pm

2011-10-25T19:53:33-05:00July 18, 2010|News and Updates|Comments Off on Wireless Internet Issue

Setting up Email on iPhone or iPod Touch

On your iPhone or iPod, tap Mail or from the Home screen choose Settings > Mail > Accounts > Add Account

  1. It will show you a list of email account types.  Click Other
  2. Select a server type — IMAP, POP or Exchange.  We support IMAP or POP.
  3. Enter your account information:
    1. Enter your email address
    2. The email server type (IMAP or POP)
    3. Enter your incoming mail server: pop.internetpro.net for POP or imap.internetpro.net for IMAP
    4. Your username is your entire email address in all small letters
    5. Enter your email password.
    6. Enter your outgoing mail server smtp.internetpro.net
    7. Enter your user name and password for incoming and outgoing servers.  The outgoing server uses the same username and password as the incoming and these are REQUIRED.
2014-01-16T03:10:32-06:00June 29, 2010|Documentation, FAQ|Comments Off on Setting up Email on iPhone or iPod Touch

Setting up a vacation message / auto responder

Go to the Webmail Login at  https://webmail.internetpro.net

Log in with your email address and password and in the drop down box, choose “Tuxedo”. This procedure can be completed on all three choices, but the screenshots below are for the Tuxedo interface.

On the left, choose “Email Options” as seen below:

EmailOptions

 

At the bottom of the next page, there is a section called “Vacation Message/Auto Responder” where you can set the start and end dates, enter the subject, and enter the message.  At the bottom is a check mark to enable it. Then, just hit the “Update Vacation Message” button.  See below:

AutoResponder

 

Thats it!  If you are still having trouble, feel free to send the message you want to apply to support@internetpro.net along with the dates you want it active.  We’ll set it up for you.

 

 

2016-08-19T12:41:47-05:00June 25, 2010|Documentation, FAQ|Comments Off on Setting up a vacation message / auto responder

Email Setup on Windows Live Mail

These are the instructions for setting up your Network Solutions, Inc. hosted email if you have Windows Live Mail for your email client.

1) Open Windows Live Mail by clicking on the icon.

2) On the left side of the screen, click “Add e-mail account”.

3) Fill in the blanks as shown in the pictures below, substituting your name and email address in the appropriate places.

4) Place a check mark next to “Manually configure server…”

5) Hit Next.

6) Fill in the blanks as shown below, substituting your mail server and email address where appropriate.  In the example, “yourdomain.com” will be substuted for the last part of your email address. For example, if your email address is support@internetpro.net, your mail servers would be mail.internetpro.net.

7) Make sure you change the login ID to match your entire email address. For example, using the above email address, if this blank reads “support”, you would make it “support@internetpro.net” (without quotes).

8 ) Outgoing server will be the same as incoming.

9) Place a check by “My outgoing server requires authentication”.

10) Change the 25 in the blank next to Port: to 587.

11) Hit Next.

12) Hit Finish.

You’re done!  If you have any questions, please don’t hesitate to contact us at 877-886-6868 or 256-547-6817.

2012-02-24T21:32:21-06:00June 8, 2010|Documentation, FAQ|Comments Off on Email Setup on Windows Live Mail

Privacy Policy

We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how Network Solutions, Inc. collects information from all end users of Network Solutions’ services (the “Services”)–those who access some of our Services but do not have accounts (“Visitors”) as well as those who pay a monthly service fee to subscribe to the Service (“Members”)–what we do with the information we collect, and the choices Visitors and Members have concerning the collection and use of such information. Network Solutions requests that you read this Privacy Policy carefully.

Personal Information Network Solutions, Inc. Collects and How It Is Used

Introduction – Network Solutions collects information in different ways from Visitors and Members who access the various parts of our Services and the network of web sites accessible through our Service. We use this information primarily to provide a customized experience as you use our Services and, generally, do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.

Registration – Members are asked to provide certain personal information when they sign up for our Services, including such information as name, address, telephone number, billing information (such as a credit card number), and/or the type of personal computer being used to access the Services. The personal information collected from Members during the registration process is used to manage each Member’s account (such as for billing purposes). This information is not shared with third parties, unless specifically stated otherwise or in special circumstances.

Online Shopping – At some web sites, you can purchase products and services or register to receive materials, such as a catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information. If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient’s name, address, and phone number. Network Solutions has no control over the third parties’ use of any personal information you provide when placing such an order. Please exercise care when doing so.

If you order products directly from Network Solutions, such as through the “Network Solutions Store,” we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.

Responses to Email Inquiries – When Visitors or Members send email inquiries to Network Solutions, the return email address is used to answer the email inquiry we receive. Network Solutions does not use the return email address for any other purpose and does not share the return email address with any third party.

Special Cases – It is Network Solutions’s policy not to use or share the personal information about Visitors or Members in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, Network Solutions may disclose personal information about Visitors or Members, or information regarding your use of the Services or web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our service agreement or other user policies; to operate the Services properly; or to protect Network Solutions and our Members.

“Cookies” and How Network Solutions Uses Them – A “cookie” is a small data file that can be placed on your hard drive when you visit certain web sites. Network Solutions may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. If you are a Member and have created your own Personal Start Page, we will use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-Network Solutions web sites where you are prompted to log in or that are customizable, you may be required to accept cookies.

Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Network Solutions’s Commitment to Children’s Privacy – Protecting children’s privacy is especially important to us. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws.

Network Solutions recommends that children ask a parent for permission before sending personal information to Network Solutions, or to anyone else online.

Public Forums – Please remember that any information you may disclose in on a Member web page, or other public areas of our web sites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.

Network Solutions’ Commitment to Data Security – Services and web sites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party entities from illegally obtaining this information.

Where to Direct Questions About Network Solutions’ Privacy Policy – If you have any questions about this Privacy Policy or the practices described herein, you may contact:
Network Solutions, Inc.
226 South 5th St.
Gadsden, Alabama 35901
support@internetpro.net

Revisions to This Policy Network Solutions – reserves the right to revise, amend, or modify this policy, our Dial-up Internet Service Agreement and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in the News and Updates section of our website.

2013-02-25T20:14:23-06:00June 7, 2010|FAQ|Comments Off on Privacy Policy

Regional DSL Outage

AT&T tells us that they are having an outage of some kind.  Customers have line sync, but are not able to authenticate.

AT&T expects service to be restored by midnight tonight.

2011-10-25T19:54:17-05:00June 4, 2010|News and Updates|Comments Off on Regional DSL Outage

Planned Maintenance

AT&T Network Engineers will be performing a planned maintenance on
Birmingham-Alabama Gigabit Access Router 3. The work will be performed on 6/18/2010,
during the maintenance window of 12:00AM-6:00AM, local time.
AT&T's goal is to successfully complete the task and restore service within the
stated time frame. 

We apologize for any inconvenience that you may experience.
We expect service to be impacted somewhat during the maintenance window.

AT&T Network Engineers will be performing an IOS upgrade.
2011-10-25T19:54:27-05:00June 4, 2010|News and Updates|Comments Off on Planned Maintenance

New Web Page Launched

We launched a new version of our web site!  Much of the information and functionality is the same, but we are updating the “look”.   Also, the new site is built on WordPress technology, which allows easy and quick updates of the site.   We are also tying the site in with Twitter.  You can follow us @netsolinc.   We will post updates of new products, specials, or events that may affect your service.  We hope you enjoy the new look and your feedback is welcomed.  If you have any issues with the site, please let us know!

2011-10-25T19:54:37-05:00June 2, 2010|News and Updates|Comments Off on New Web Page Launched

Host Down

We have one host down in our offsite datacenter.  It looks like a connectivity problem with the datacenter rather than a host issue.  We are working to resolve the issue.

Update 6:48pm – We have confirmed that it is yet another problem with a Cisco switch.  Datacenter engineers are working with Cisco now to resolve the issue.  Network connectivity has been intermittent since 6:37pm.

Update 8:40pm – Switching has been relatively stable for the last hour or so, but the datacenter engineers are continuing to research and diagnose the issue with Cisco TAC.

Update – Cisco identified a software bug.  They have applied updates to the equipment and the network is stable now.

Post Incident Report
Date / Time of Incident: 6/1/2010 6:44PM ET
Duration of Incident: 1hour 13minutes
Scope of Incident: Newark, Delaware Data Center Dedicated, Colocated and Cloud Customers

Description of Incident:
At 6:44PM ET one of the two redundant Cisco 6509 switches supporting the Dedicated, Colocated and Cloud Customers failed.  The second switch failed in the same manner when load from the first switch was re-routed to the second.  The end result was loss of connectivity for approximately 40 minutes.  As the switches recovered, latency lasted another 33 minutes.

Actions During Incident:
6:44 PM  - Network Operations and Network Engineering were immediately dispatched to investigate and resolve the issue.  A ticket was opened with the vendor of the switches (Cisco) and efforts to restore service were coordinated between the datacenter and Cisco.  

6:55 PM - After exhausting normal troubleshooting avenues, the Switch 1 is reloaded at console by Network Engineers

6:58 PM – Switch 2 primary supervisor engine fails to boot, secondary supervisor engine becomes active

7:03 PM – Switch 1 completes rebooting , routing protocols established, datacenter team monitors performance of switch

7:08 PM – Switch 2 Primary supervisor engine is manually reset, secondary supervisor engine becomes fully active

7:12 PM – Switch 1 primary supervisor engine fails, secondary supervisor begins to take over

7:20 PM – Switch 1 secondary supervisor takes over

7:37 PM – Switch 1 Primary supervisor engine pulled, engineers suspect faulty hardware

7:48 PM – Switch 2 Secondary Supervisor engine completes booting, begins forwarding traffic.  CPU on both switches remain elevated for 10 minutes while routing protocols are re-established

7:58 PM – Forwarding returns to normal, data delivered to Cisco for further analysis

Root Cause of Incident:
Cisco has identified a specific bug as the likely root cause that created a memory leak which triggered the event.  Still awaiting final confirmation from Cisco on the bug, but initial findings indicate software issues as the root.

Further Actions:
Based on an expected confirmation from Cisco on the bug, a software patch will be applied in a lab environment.  After successful application of the patch, Network Engineers will be applying the patch during a scheduled and announced maintenance window.

The datacenter Network Engineering team is looking into other architectural changes to add additional diversity to the customers that are currently supported by the current set of Cisco 6509s to further insolate customers from any future type of single core switching failure.
2011-10-25T19:54:44-05:00June 1, 2010|News and Updates|Comments Off on Host Down
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